Nicole Schwartz

*** ******* ****, ********, ** **113 Cell: 770-***-****

ad28pk@r.postjobfree.com

Professional Summary

Customer-oriented successful at troubleshooting and handling customer support issues in a timely manner. Energetic with strong time management skills who thrives in a fast-paced, dynamic environment. Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. Customer Service Professional highly skilled in call center.

Skills

Skilled in call center operations

Customer interface expertise

Proficient in MS Excel

Exceptional workflow management

Adheres to customer service procedures

Highly dependable

Microsoft Office

Excellent attention to detail

Call center

Work History

NBC Universal-

March/2021-10/2022

Member Care Specialist

Answered Phones

Book Golf Tee Times

Processed Credit Card Payments

W5 Golf Inc.-

July/2021-February/2022

Reservation Agent

Answered Phones

Booked Golf Tee Times

Processed credit cards payments

Titan Recovery and Commercial Services- 470-***-****

10/2018-03/2019

Administrative Assistant

Answered Phones

Accepted Payments

Handled Customers and Transporters

Filing

Updated Files

Sent Fax

Routed Phone Calls

Data Entry (Entered Repossession Orders)

Alexander Insurance

02/2009-08/2013

Customer Service Representative/Sub Agent

Managed high call volume with tact and professionalism.

Quoted Policies

Processed Claims

Researched MVR

Handled Individual and Fleet policies

Prepared reports and communication for senior management and clients.

Accurately documented, researched and resolved customer service issues.

Gathered and verified all required customer information for tracking purposes.

Addressed and resolved customer product complaints empathetically and professionally.

Education

High School Diploma:

Hiram High School-Graduated 2005

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