Customer Service Quality Assurance
Resume:
Elizabeth (Libby) Warby
West Jordan, Utah 84088
Cellular Phone: 801-***-**** E-mail: ad28pj@r.postjobfree.com
SUMMARY:
Passionate for a career-minded positive environment, where I am focused on learning and growing with an impactful industry by utilizing my business knowledge, previous customer service experience and utilizing my enthusiastic personality with a solid work ethic in a fulfilling, meaningful long-term profession.
SKILLS:
10 yrs Office Administrative experience
Problem Resolution
20 yrs Customer Service experience
10 yrs Healthcare experience
Self-Starter/Time Management skills
Quality Assurance skills
Strong Communication/Interpersonal skills
Familiar with OSHA, HIPPA regulations
Organizational skills
Sage MAS Software
Strong Attention to Detail/Accuracy
Microsoft Office Suite
Adaptable to Change/Flexibility
Microsoft Outlook and 365 Teams
Strong Leadership and Analytical skills
ServiceNow/ Service Matters Software
Teamwork Oriented
Critical Thinking skills
Concur Software
KBiz and NetSuite Software
EDUCATION AND TRAINING:
2020 Currently attending Salt Lake Community College, Associate of Science in Psychology and Communications, Undergraduate.
2013 Cole Holland College, C.N.A. Certification.
2007 Taylor Andrews Hair Academy and Salt Lake Community College in the Cosmetology & Barbering Department, Certificate.
WORK EXPERIENCE:
Crystal Tones - Salt Lake City, UT
7/2022 to 12/2023 Tunner/Quality Assurance
Crystal Tones Alchemy Crystal Singing Bowls are produced on a one-of-a-kind custom-built creative technique, which utilizes proprietary quartz fusion technology for distribution.
Distributes wholesale singing bowls to local and loyal distributors.
Inspects, tunes, and analyzes each custom-made singing bowl before sent to sales room showroom floor for future purchase.
Follows Crystal Tones protocol and processes.
Provides interpersonal relationships with employees, staff members, managers, or supervisors.
Inspected packing slips, computed reports with incoming shipments and familiarized myself with pallet jacks, hand trucks and other materials handling equipment.
Updates daily inventory of Crystal Bowls for distribution.
Input incoming tunes and any related information into our "KBiz" software.
Prioritized assignments and reviews and responded to daily correspondence.
Utilizes Google Gmail, Google Docs, Apple Numbers, Apple Pages programs in daily assignments.
American Crafts-West Valley City, UT
02/2021-01/2023 Warehouse Administrative Assistant
Processed retail scrapbook supply orders before distribution.
Checked status for Inventory/Stock Analysis on outgoing orders.
Assisted Project Manager with sales orders from start till final departure from the warehouse.
Worked directly with production teams in the warehouse on order status.
Assisted Project Manager with data entry and other warehouse clerical needs.
Accurately updated all data into computer and manual recording Sage MAS software systems.
Filed paperwork correspondence and communicated with email, Microsoft office suite, and performed other miscellaneous tasks.
Help-Hire/Intermountain Healthcare -West Valley City, UT
8/2019-10/2020 Distribution Clerk
Worked on a contract assignment with Help-Hire.
Followed Intermountain protocol and processes.
Provided customer service and interpersonal relationships with employees, staff members, managers, or supervisors.
Inspected packing slips, computed reports with incoming shipments and familiarizes myself with pallet jacks, hand trucks and other materials handling equipment.
Updated daily inventory of equipment hardware for all facilities.
Input incoming equipment hardware into our Service Matters software.
Dispersed and consolidated incoming equipment hardware for clinics and hospitals.
Prioritized assignments and reviews and responded to daily correspondence.
Utilized MS 365, Outlook, and Office Suite programs in daily assignments.
Ultimate Logistics/Amazon -West Valley City, UT
10/2019-5/2020 Seasonal Prime Driver
Drove and delivered a for third party Amazon partner.
Provided customer service and interpersonal relationships with employees, staff members, and Amazon customers.
Delivered and distributes incoming packages to Prime Amazon Members.
Followed Amazon’s protocol regarding delivery timelines and processes.
Retrieved, lifts, and carries equipment and deliveries using proper lifting ergonomics.
Operated driving vehicle and follows state driving regulations.
Kept an accurate record of time and mileage.
Inspected packing slips, computed reports with incoming shipments and familiarized myself with pallet jacks, hand trucks and other materials handling equipment.
Western Governors University - Murray, UT
11/2015-12/2018 Shipping & Handling Technician
Provided customer service and interpersonal relationships with employees, staff members, executives, and potential students.
Printed postage and shipped outgoing mail and packages for staff members and current students with Pitney Bowes printing machines and or equipment.
Inspected packing slips, computed reports with incoming shipments and familiarized myself with pallet jacks, hand trucks and other materials handling equipment.
Utilized MS 365, Outlook, and Office Suite programs in daily assignments.
Itemized billing codes into Concur for WGU’s office supplies.
Dispersed and consolidated incoming mail, transcripts, and packages for the institution.
Prioritized assignments and reviews and responded to daily correspondence.
Input incoming mail/packages/transcripts into our ServiceNow software.
Delivered incoming mail or/packages to each department or designated contact.
Implemented and organized incoming mail in an accurate organized manor.
Ordered and stocked office supplies for all WGU staff members and executives.
Established a close liaison with employees, staff members and executives.
Contact this candidate