SHIRLEY SANCHEZ

Location: NY Metropolitan Area E-Mail: ad28ph@r.postjobfree.com Phone: 201-***-****

PROFILE

Results-oriented professional with a focus on customer satisfaction and retention, consistently achieving impactful outcomes Over 15 years of senior-level experience in B2B sales, account management, and client success within e-commerce/digital Adept at building and maintaining meaningful connections, demonstrating excellence in interpersonal relationships Strong articulation of technical concepts to non-technical clients with effective communication skills Proven leader emphasizing collaboration and team cooperation for shared objectives A rapid learner with a keen curiosity to adapt to new programs and evolving systems PROFESSIONAL EXPERIENCE

Enterprise Client Success Manager Nov 2023 – Present Bambuser– New York, New York

Bambuser is a video commerce software that works with global companies and brands such as LVMH group, IKEA, Sonos, and Farfetch

• Lead client relationship optimization for Bambuser solutions, ensuring clients realize their full potential

• Interact with internal stakeholders to ensure seamless activations and provide feedback for continuous improvement of solutions

• Conduct product kickoff and onboarding demos, effectively communicating the business value of Bambuser's solution to clients

• Leverage sales tools and CRM systems, such as HubSpot, Gong, and ServiceNow, to optimize streamlined and efficient processes

• Nurture client relationships by consistently supporting them throughout all production stages to maximize service utilization Senior Client Success Manager Aug 2022 – June 2023 esw– New York, New York

esw is a Direct to Consumer E-Commerce & logistics company that works with global brands such as Nike, A&F, V.S, J.Crew, and Gucci

• Participated in growth-focused strategies for Enterprise clients like J.Crew and V.S. collaborating with internal stakeholders

• Nurtured client relationships as a partner and subject matter expert in esw checkout and logistics services

• Proactively identified risks and engaged internal stakeholders for timely resolutions through consistent client site monitoring

• Developed innovative solutions through esw enrollment of services, tailored to meet each client's unique needs

• Created comprehensive MBRs and QBRs for Enterprise clients, offering actionable recommendations for continuous improvement, fostering transparency and alignment in our partnership Global Marketing Sales Senior Account Executive Sep 2019 – Aug 2022 YKK Corporation of America – New York, New York

YKK is the world’s largest zipper manufacturer, providing fastening hardware to large global brands such as Adidas, Converse, Nike, Louis Vuitton, etc…

• Presented YKK’s seasonal collections to major fashion brand accounts, including Gap, J.Crew, A&F, and Free People

• Developed annual 'Sales & Marketing' strategy reports per Global Account, forecasting product sales opportunities

• Provided quarterly analysis of projected sales for retailers and importers such as J.Crew, Macy’s, Supreme, URBN, DSG, and GIII

• Proposed new products with analysis based on client feedback, contributing to sustainable hardware trims and the company’s R&D efforts

Corporate Sales Manager Jan 2015 – Sep 2019

Nirvanna Designs Inc. Outerwear Knit Accessories – New York, New York Nirvanna Designs is an ethically sourced outerwear accessories brand that sells in companies such as Free People, Sundance Catalog, and Nordstrom

• Orchestrated the cultivation of ROI through strategic tradeshows and marketing programs, resulting in a 25% business expansion

• Spearheaded the design and development of an e-commerce website, culminating in a consistent annual sales increase of 40%

• Established social media marketing partnerships to elevate brand visibility, leading to an uptick of 50% in social media followers

• Effectively managed sales relationships with a vast network of over 2,000 multi-level specialty and major department stores

• Formulated and executed clear sales goals, coupled with conducting periodic performance evaluations for regional sales representatives, contributing to the substantial growth of brand market share Brand Consultant Aug 2013 – Dec 2015

Style Strategies – New York, New York

Style Strategies was my consulting company where I helped grow company exposure through omnichannel marketing and brand development

• Developed content strategies for diverse markets, including tradeshows, fashion, sports, and comedy

• Amplified brand awareness at tradeshows, branding events, and podcasts through strategic social media & influencer collabs

• Identified, recommended, and executed digital marketing strategies, resulting in increased web traffic and conversion rates

• Partnered with a diverse range of companies, showcasing adaptability across fashion brands, brand reps, tradeshows, and podcasts SHIRLEY SANCHEZ

Location: NY Metropolitan Area E-Mail: ad28ph@r.postjobfree.com Phone: 201-***-**** Corporate Sales Executive Feb 2012 – Aug 2013

Eva Franco Collection– New York, New York

Eva Franco is a women’s brand that sold to higher-end women’s boutiques and national retailers such as Anthropologie

• Managed NYC's inaugural showroom, overseeing relationships with 300+ retailers, from boutiques to major department stores.

• Developed & executed weekly road trips for new account cultivation & client relationship fortification across the NE U.S.

• Leveraged networking expertise to strategically increase sales and foster brand loyalty with existing and new clients.

• Pioneered impactful digital marketing promotions, including targeted email blasts for new styles and events, significantly elevating brand awareness.

President Jan 2011 – Jan 2013

The White Telephone– Online

The White Telephone is an e-commerce store I created, owned and ran

• Executed e-commerce store formation, overseeing web development, customer service, digital marketing, and order fulfillment

• Utilized trend report analysis for focused accessories buying plans aligned with market demands

• Generated web content and crafted product detail pages on Shopify, incorporating photography, descriptions, and meta tags

• Maintained professional relationships, negotiating optimal pricing and executing detailed, on-trend buys

• Implemented and documented SOPs for customer service, shipping, and returns, ensuring streamlined operations EDUCATION

Master of Science in Internet Marketing, Full Sail University – Winter Park, Florida May 2012 Bachelor of Arts and Sciences in Communications, University of Tampa – Tampa, Florida May 2002 SKILLS

B2B + B2C Sales Bi-lingual Fluent Spanish Brand Development Business Development Business Relationship Management Canva Client Onboarding Content Development Content Strategy CRM Customer Service Data Analysis Decision Making Skills Digital Marketing E-Commerce Management Email Marketing Establishing Trust Excel Facebook Ads Google Analytics Gong Hubspot Instagram Ads Leadership Looker Management Market Analysis Market Research Marketing Operations Management Personal Branding PowerPoint Pre-Sales Pricing Project Management Research & Development Sales Management SAAS Salesforce SEM SEO Social Media Management Social Media Marketing Video Commerce

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