Customer Service Administrative Assistant
Resume:
Charity Jackson
Atlanta, GA *****
ad28pe@r.postjobfree.com
• Results-driven and highly qualified professional with a proven track record of exceeding client expectations.
• Notably recognized for providing outstanding customer service, increasing efficiency, productivity, and revenue.
• Skilled in analytical thinking and leading collaborative task-oriented process to increase overall organizational performance and customer satisfaction through strategic practices.
• Detail-oriented team player with strong organizational skills. Authorized to work in the US for any employer
Work Experience
Health Care Specialist
TTEC
April 2023 to Present
• Answer customer phone calls and provide them with the information that they request
• Resolve customer complaints in a fair manner
• Navigate different systems to refill prescriptions, request prescriptions from dr offices, offer drug pricing and cover benefit details
• Provide exceptional customer support in every phone call Administrative Assistant
Jackson Communications
August 2015 to Present
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Performed research to collect and record industry data.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Transcribed and organized information to assist in preparing speeches and presentations. Underwriting Service Assistant
State Farm
September 2020 to February 2022
• Monitored underwriting teams' performance and provided mentoring to achieve personal and department production goals.
• Proofread and edited documents for accuracy and grammar.
• Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
• Calculated group and individual renewal rates based on customers' background, industry and demographic information.
Leasing Specialist
Carroll Management Group
May 2013 to August 2015
• Toured property with prospective tenants and provided wealth of information in regards to its key features.
• Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
• Invited prospects to fill out application upon completion of property tour.
• Distributed and followed up on tenant renewal notices.
• Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
Billing Specialist/ Technical Support Specialist
ITunes
February 2012 to July 2014
• Maintained accurate records of customer payments.
• Researched and resolved billing discrepancies to enable accurate billing.
• Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
• Used data entry skills to accurately document and input statements.
• Handled account payments and provided information regarding outstanding balances. Education
Norcross High School - Norcross, GA
Georgia State University - Atlanta, GA
Skills
• Technical Support
• Microsoft Office
• Customer support
• Typing
• Accounts Receivable
• Linux
• Active Directory
Certifications and Licenses
Food Handler Certification
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