Charity Jackson

Atlanta, GA *****

ad28pe@r.postjobfree.com

+1-770-***-****

• Results-driven and highly qualified professional with a proven track record of exceeding client expectations.

• Notably recognized for providing outstanding customer service, increasing efficiency, productivity, and revenue.

• Skilled in analytical thinking and leading collaborative task-oriented process to increase overall organizational performance and customer satisfaction through strategic practices.

• Detail-oriented team player with strong organizational skills. Authorized to work in the US for any employer

Work Experience

Health Care Specialist

TTEC

April 2023 to Present

• Answer customer phone calls and provide them with the information that they request

• Resolve customer complaints in a fair manner

• Navigate different systems to refill prescriptions, request prescriptions from dr offices, offer drug pricing and cover benefit details

• Provide exceptional customer support in every phone call Administrative Assistant

Jackson Communications

August 2015 to Present

• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

• Performed research to collect and record industry data.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

• Transcribed and organized information to assist in preparing speeches and presentations. Underwriting Service Assistant

State Farm

September 2020 to February 2022

• Monitored underwriting teams' performance and provided mentoring to achieve personal and department production goals.

• Proofread and edited documents for accuracy and grammar.

• Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.

• Calculated group and individual renewal rates based on customers' background, industry and demographic information.

Leasing Specialist

Carroll Management Group

May 2013 to August 2015

• Toured property with prospective tenants and provided wealth of information in regards to its key features.

• Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.

• Invited prospects to fill out application upon completion of property tour.

• Distributed and followed up on tenant renewal notices.

• Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.

Billing Specialist/ Technical Support Specialist

ITunes

February 2012 to July 2014

• Maintained accurate records of customer payments.

• Researched and resolved billing discrepancies to enable accurate billing.

• Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.

• Used data entry skills to accurately document and input statements.

• Handled account payments and provided information regarding outstanding balances. Education

Norcross High School - Norcross, GA

Georgia State University - Atlanta, GA

Skills

• Technical Support

• Microsoft Office

• Customer support

• Typing

• Accounts Receivable

• Linux

• Active Directory

Certifications and Licenses

Food Handler Certification

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