Ciara Miguel DeLeon 419-***-****
Created numerous entertainment videos that surpassed 1,000,000 views. Produced engaging content for various platforms including Instagram, YouTube, Facebook, and Twitter to over 220,000 followers.
Worked with teams from multiple departments to execute influencer marketing initiatives, increasing brand awareness by 25%.
Performed in television commercials, print ads, radio spots, festivals and private events. Used analytics to track the performance of social media content, optimizing content to drive engagement.
01/2019 - 10/2022 Content Manager
Revamped social media profiles, we were able to significantly enhance user interaction on popular platforms such as Facebook, Instagram, and YouTube, experiencing a remarkable increase of more than 40%.
Boosted the monthly organic traffic of a YouTube channel from 0 to 200,000 followers within a span of 1 year and 8 months.
Conducted market research and competitor analysis to stay current with industry trends and make recommendations for improvement.
Managed social media content calendar, including creating and scheduling posts, responding to comments and messages, and engaging with followers. 01/2016 - 09/2018 Office Assistant
Successfully introduced a cutting edge document management system that resulted in a significant 32% improvement in filing efficiency.
Effectively operated a complex telephone system, providing outstanding customer service while managing a high volume of calls, averaging more than 80 on a daily basis. Implemented a streamlined system for resolving customer grievances and obtaining feedback, client retention saw a significant increase of 29%. Handled demanding schedules and travel arrangements for 2 high level corporate executives. Welcomed office visitors and alerted staff to arrivals of scheduled appointments. SKILLS
Customer Service Intermediate
Administrative Support Intermediate
Social Media Expert
Data Management Advanced
Microsoft Office Suite Expert
Adobe Creative Suite Expert