Alaxzandria Holden

San Antonio, TX *****

ad28p9@r.postjobfree.com

+1-210-***-****

Willing to relocate: Anywhere

Work Experience

Tier 1 Supervisor

Cigna Medicare Advantage - San Antonio, TX

June 2021 to March 2023

Oversee team of bilingual representatives, handling customer questions and concerns, provide proper training and coaching for a team of agents

Bilingual Customer Success Specialist

Wells Fargo - Birmingham, AL

October 2020 to April 2021

Assisting clients with everyday banking needs, helping with online banking, transaction and fee verification, and basic account maintenance.

Bilingual Tier 1 Associate

Mindlance - Dora, AL

September 2019 to October 2020

Tier one representative, tracking leads, explaining health care plan packages and benefits, helping agents get clients qualified.

Bilingual Customer Service Representative

STARTEK - San Antonio, TX

May 2017 to September 2019

Bilingual billing specialist for Startek. Dispute charges on bill, explain billing cycle, take and manage payments.

Customer Service Representative

West Corporation - San Antonio, TX

November 2014 to April 2017

Receive inbound calls, sell SHARK products. Give information on products, take payments, and explain billing process.

Customer Service Representative

Education

High school diploma

Hutchinson High School - Hutchinson, KS

September 2008 to September 2012

Skills

• Bilingual

• Bilingual Spanish

• CSR

• Call Center

• Customer Service

• Spanish Bilingual

• Microsoft Word

• Customer Care

• Customer Support

• Computer Skills

• Communications (10+ years)

• Multilingual

• English

• Cold Calling

• Telemarketing

• Typing

• Phone Etiquette

• Outbound Sales

• Salesforce

• Spanish

• Expert

• Medicare

Languages

• Spanish - Expert

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