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Human Resource Customer Service

Location:
Newport, KY
Salary:
55,000 a year
Posted:
January 30, 2024

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Resume:

Michael Floyd

Walton, KY *****

ad28os@r.postjobfree.com

+1-859-***-****

An experienced and dedicated Human Resource Manager, with knowledge of administrative processes and managing successful relationships with employees. Ability to maintain an organized employee database by collecting time and attendance records, and carefully organizing paperwork associated with existing and future employees. Professionally handle personnel related issues, and function in accordance with the laws and regulations governing recruitment and employment practices. Bringing forth a positive attitude and strong work ethic to all of my future endeavors. Work Experience

HR Manager Sweet Life Heating & Cooling - Burlington, KY November 2022 to Present

With Sweet Life Heating and Cooling, I was hired in a HR role for a HR department that needed to be built from the ground up.

1. I Developed an overall HR plan

2. I Determined recruiting and onboarding procedures 3. I Built proper support networks

4. I Set up a plan for regulatory compliance

5. I planned a strategy for compensation and benefits 6. I Drafted employee relationship policies and procedures 7. I Established parameters for training and performance management Responsibilities.

• Conducted Candidate Sourcing as well as creating my own hiring flyers and yard signs.

• Conducted job fairs off site.

• Conducted candidate phone screening.

• I manage Full scale Hiring.

• Manage and conduct New Hire Orientation

• Established Policy & Procedures

• Responsible for Disciplinary and Coaching

• File and maintenance

• Payroll

• Manage company benefits.

• Established Accountability program.

• Manage company's Verizon account.

• Manage Truck maintenance.

• Assisted with the owner’s workload.

• Created Marketing Flyers and presentations and pitches.

• Data management.

• Assisted in Customer Service calls and scheduling. Human Resource Coordinator Saddle Creek - Walton, KY February 2021 to November 2022

• Responded to internal and external HR related inquiries or requests and provided assistance·

• Redirected HR related calls or distribute correspondence to the appropriate person of the team·

• Maintained records of personnel-related data (payroll, personal information, leaves, turnover rates etc.) in both paper and the database and ensure all employment requirements are met·

• Liaise with other departments or functions (payroll, benefits etc.)

• Supported the recruitment/hiring process by sourcing candidates, performing background checks, assisting in shortlisting, issuing employment contracts etc.·

• Assisted supervisors in performance management procedures· Scheduled meetings, interviews, HR events etc. and maintain the team’s agenda·

• Coordinated training sessions and seminars· Performed orientations, onboarding, and update records with new hires· Produced and submitted reports on general HR activity·

• Assisted in ad-hoc HR projects, like collection of employee feedback· Supported other functions as assigned.

Recruiting and Retention Specialist Kroger - Latonia, KY October 2018 to February 2021

• Interviewed (up to 20 daily) some weeks for multiple stores at the same time,100+ daily emails, recruit, onboarding, off boarding, orientation, council, resume building, Hiring events, Job Coach

• Successfully hired for Erlanger Kroger, Latonia Kroger, Hebron Kroger, Independence Kroger, Burlington Kroger’s, Mount Zion Kroger and Fort Mitchell Kroger’s

• Associate I9’s ID verification, drug screening, background checks,

• Kronos, payroll, Web Based Learning training, associate development, WOTC Survey, job changes, associate transfers, associate terminations, workers comp, associates scheduling, Kronos coding, vacations, Leave of Absents, PTO

• MOD Certified, Bailer and Garbage compacter Certified, PIT Certified, opening store and operations, closing store and operations, Fast alert temp management system, logging repair tickets for the store, Ecolab walks, truck receiving,

• Managed (up to 20-40 associates)

• Practice (conditioning and stocking practices daily) re shop, Food Safety, Sanitation

• Independence Kroger Academy Leader (leadership training program)

• Adhered and Coached on the Kroger Philosophies of Friendly and Caring. Logistics Coordinator and Promoted to Photo Production Assistant Wayfair Photo Studio - Erlanger, KY

October 2015 to October 2018

• Maintained Studio Equipment in an organized manner.

• Oversaw delivery & pick up of products/props/equipment• Assisted with photo editing of the studio archive.

• Pre-production tasks: prepared props and sets for daily/upcoming shoots

• Prepared sets for shoots, ensured equipment was functioning properly, set up lighting and accessories.

• Post-production work includes transferring files from camera to computer.

• Catalogued digital files, assisted with general touch-ups and minor enhancements.

• Continually analyzed the logistics market to determine freight rates, ensuring competitiveness within the marketplace.

• Conducted routine inventory counts for weekly truck orders and to ensure better waste management.

• Improved productivity and morale by initiating systems for accountability and instituting effective training methods.

• Assisted in creating a better driving area grid for delivery services.

• Assisted in a new décor and building plan while renovating building change.

• Ensure all financial paperwork is processed and maintained, verifying payment amounts and billing.

• Negotiated contract with customers and ensured all documentation was complete.

• Built partnerships with customers and drivers throughout the United States.

• Work under intense pressure to meet shipping deadlines.

• Ensure that quality assurance checks are completed and maintained.

• Monitor deliveries, ensure customer satisfaction and maintaining accurate logs of all transportation and goods.

Shift Manager LaRosa’s - Dry Ridge, KY

August 2011 to October 2015

• Assisted in the recruiting process, including pre-screening/interviewing.

• candidates for selecting clients, completed pre-screen checks, interview forms and reference checks, and assisting with orientation documents.

• Supervised and motivated a staff of up to 15 employees.

• Trained service staff to enhance customer service and increase profits through suggestive selling.

• Improved productivity and morale by initiating systems for accountability and instituting effective training methods.

• Created new business through community involvement and active public relation fund raisers.

• Operated and managed a booth for the 2012 Grant County Fair.

• Recorded inventory and shrink to ensure better waste management. Education

High school Diploma

Grant County High Dry

Experience

Human Resources Management / Organizational abilities / Logistics data managing and distribution / Quality control methods /Employee evaluations / Management / Workday / FMLA / Event Planning / HR Administration / Quality focus / Financial Report Writing / HR Sourcing / Customer Service / Computer Networking / Clerical experience / Employee Onboarding / Communication and Interpersonal / Outsourcing / Support for diversity / Organization abilities / Computer competences / Compliance / Payroll Processing / HR Software (HRIS), (Kronos) / Teamwork / Talent acquisition / Applicant Screening / New employee Orientation

/ ATS / Office Management / Conflict Management / Professionalism / Workers' Compensation / Exit Interviews / Project Management / Word / Excel / PowerPoint / Screening / Employee Relations / Talent Recruiting / Benefits administration / Food quality control / Decision-making /Interviewing / Perseverance and patience / Performance Management / Health and safety regulations / Sales / Microsoft Teams / Postproduction / Care plans (3 years) / Recruiting / Talent acquisition / Human resources / Social media management / Workday / Marketing / Presentation / Negotiation / Conflict management / Analysis skills / Project management / Leadership / Sales / Customer service / Computer networking / Financial report writing / Supervising experience / Network support / Office management / Quality assurance /Manufacturing

/ Quality control.



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