Customer Service Call Center
Resume:
KELLY
ZIKO
ad28or@r.postjobfree.com
Woodburn, IN 46815
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. PROFESSIONAL SUMMARY
WEBSITES, PORTFOLIOS, PROFILES
• https;//www.linkedin.com/in/kelly-ziko
Sitel Group - Customer Service Representative/Call Center Fort Smith, AR • 07/2021 - 10/2023
Ingram Content Group - Picker
Fort Wayne, IN • 10/2020 - 02/2021
Arlington Park Clubhouse - Cleaner/ part-time
Fort Wayne, IN • 08/2019 - 10/2020
WORK HISTORY
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
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Collaborated with team members to develop best practices for consistent customer service delivery.
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Streamlined call center processes for improved efficiency and reduced wait times.
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Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
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Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
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Assisted in reducing product damage through careful handling of items during the picking process.
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Kept accurate records of picked items to assist in inventory control and tracking.
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Displayed excellent attention to detail, ensuring all orders were picked and prepared accurately according to customer specifications.
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Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
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Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
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Assisted with event setup and teardown, ensuring clean venue spaces for all attendees.
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SKILLS
• Customer service
• Paperwork Processing
• Information Security
• Scheduling
• Call Management
• Product Knowledge
• Call Center Experience
• Data Entry
• Complaint Resolution
• Filing
• Payment Processing
• Building Rapport
Ravenscroft Beauty College
Fort Wayne, IN • 09/1997
Concordia Lutheran High School
Fort Wayne, IN • 06/1995
High school diploma or GED
EDUCATION
Grabill Cabinet Company - Sealer Sander
Grabill, IN • 06/2018 - 04/2020
TriState Maintenance - Custodian/Janitor
Fort Wayne, IN • 12/2018 - 04/2019
Vera Bradley (Manpower) - Warehouse Filing Clerk
Roanoke, IN • 07/2017 - 05/2018
Evi LLC - Assembler
Fort Wayne, IN • 04/2017 - 07/2017
Great Clips - Hair Stylist
Fort Wayne, IN • 10/1997 - 07/2016
Achieved consistent sealing quality by following standard operating procedures and guidelines.
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Collaborated with team members to streamline the sealing process, reducing overall production time.
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Enhanced workplace safety by adhering to proper handling techniques when using tools and equipment in the sealing process.
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Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
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Reduced waste through efficient use of cleaning supplies and equipment.
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Emptied trash cans and recycling bins to keep building clean and free of germs.
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Replaced and refilled paper towel and toilet paper dispensers for users convenience.
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Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
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Improved file retrieval efficiency by maintaining an organized and up-to-date filing system.
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Assisted in the smooth functioning of the office by managing high volumes of paperwork and information.
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Increased productivity with accurate data entry and meticulous record-keeping practices.
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Supported team members, providing necessary documents and files for efficient decision-making processes.
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Managed physical records storage, ensuring proper labeling, organization, and safekeeping of essential documents.
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Maintained high-quality standards with thorough inspections of assembled parts.
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Enhanced workplace safety by maintaining a clean and organized work area at all times.
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Maximized resource utilization by accurately estimating required materials for each project, reducing waste and lowering overall costs.
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Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
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Increased salon revenue by upselling products and additional treatments during appointments.
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Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
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• Consistently maintained cleanliness of the workspace, ensuring a St. Peter's Lutheran School - Janitor
Fort Wayne, IN • 08/1996 - 08/1997
Processors Unlimited - Scanner
07/1995 - 07/1996
Fort Wayne Medical Education - Filing Clerk
Fort Wayne, IN • 06/1994 - 08/1994
safe and welcoming environment for clients.
Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
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Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
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Improved facility cleanliness by performing daily maintenance tasks such as sweeping, mopping, and vacuuming.
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Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
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Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
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Scanned food from local grocery stores in order to provide them with credit and non expired food items are given to the local food bank.
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Enhanced scanning efficiency by implementing an optimized workflow, reducing processing time.
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Improved file retrieval efficiency by maintaining an organized and up-to-date filing system.
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Assisted in the smooth functioning of the office by managing high volumes of paperwork and information.
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Managed physical records storage, ensuring proper labeling, organization, and safekeeping of essential documents.
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Contact this candidate