Customer Service Data Entry

SHADAWNA YANCEY

**** ******* ****** ********, ******** 23222 ad28oo@r.postjobfree.com 804-***-****

OBJECTIVE

Looking for a position where I can fully integrate strategies to develop and expand the company, brand and product evolution, as well as grow as a professional and individual.

SKILLS & ABILITIES

I have a Microsoft Office Specialist Certification. As well as google suite and office experience. I am responsible and efficient with more than six years of customer service experience developing and implementing in customer service. My study in psychology and Human Services are beneficial to me improving my social and work ethic skills.

• Customer Service

• Data Entry

• Ability to collaborate effectively with teammates

• ICD-10

• Documentation review

• Multi-line Phone Systems

• Medical Records

• Effective analytical skills and acute attention to detail

• Computer operation

• Laboratory experience

• Medical Billing

• Insurance Verification

• Competent in the use of Microsoft Office (Word, Excel, Outlook, Power Point)

• Medical terminology

EXPERIENCE

First Notice of Loss Adjuster

Elephant Auto Insurance - Richmond, VA

August 2021 to November 2023

• Answer incoming calls, greeting callers, providing information, transferring calls, or taking messages as necessary.

• Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.

• Page individuals to inform them of telephone calls, using communication equipment.

• Relay or route written or verbal messages.

• Strong customer service, clerical and data entry, attention to detail, time management and organization skills.

Data Entry Specialist

Express Employment Professionals - Richmond, VA

July 2020 to June 2021

• Accession and process specimen tubes and other samples received for in-house testing and reference laboratories.

• Maintain knowledge of credentialing standards

•Review completed data entry to ensure accuracy

• Sorting of specimens, bar-coding, and checking documentation.

• Data entry and validation of requisitions into the computer system • Validate all information for specimens, patient demographics, and billing information.

• Ensures receipt, registration and accessioning of all specimens that come into the laboratory.

Customer Service Associate

FRONT END LOWES

April 2017 to March 2020

• Assisted with customer inquiries

• Handled customer and guest complaints and concerns • Handled returns and exchanges • Stocked merchandise

Customer Service Representative

Minacs Call Center - Richmond, VA

December 2016 to August 2018

• Maintained up-to-date knowledge of customer accounts

• Resolved payment and order disputes

• Handled emails, inbound calls, and outbound calls

• Booked appointments

• Knowledge of general office procedures, practices and equipment, telephone etiquette, standard English grammar and punctuation

EDUCATION

JSARGEANT REYNOLDS, RICHMOND VIRGINIA

HUMAN SERVICES

Current GPA 3.2 Pending an associate’s degree

REFERENCES

AMANI YAGOUB, SUPERVISOR

GENETWORX

ad28oo@r.postjobfree.com

Cedria Hope, SUPERVISOR

Minacs Call Center

ad28oo@r.postjobfree.com

Shariah Jackson, Team Lead

Lowes

ad28oo@r.postjobfree.com

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