Jasmine Harris

Cypress, TX *****

ad28oe@r.postjobfree.com

713-***-****

I have multiple years of experience as a Work from Home Agent trained in processing information online and responding to customers in a timely manner via chat, email, and phone. I have experience with filing medical claims per customers request for FMLA, as well as filing auto claims. Stupendous at taking information from customers and applying my knowledge to be able to assist them with any demands. Passionate about promoting lasting customer satisfaction by delivering top notch service and towering results. I’m Self-motivated, a team player, a fast learner, and a great communicator that is adept at thriving in fast paced environment and adhering to tight deadlines.

WORK EXPERIENCE

REMOTE LEAVE OF ABSENCE COORDINATOR

Sedgwick - United States

August 2022 to November 2023

•process new claim setup/review new claims.

•To analyze reported Family Medical Leave (FMLA) requests; to make determinations based on state and federal regulations: and to ensure that on-going claim management is within company service standards and industry best practices.

•Establishes FMLA claims, tracks, and codes documentation in accordance with internal workflow processes using appropriate template.

•Analyzes FMLA claims to determine eligibility and certification in compliance with state and federal regulations.

•Identifies action plan; determines benefits due; and makes timely case decisions based on service expectations as established by the client.

•Communicates decisions and on-going expectations with claimants and clients. Maintains professional client relationships.

•Ask appropriate questions and actively listen and document required information in computer system.

•Works with external and internal departments to accurately file claims.

•Follow up with the customer or medical provider when more information is needed for the claim and/or medical documents.

REMOTE CLAIMS CALL CENTER SPECIALIST

National General Insurance - United States

February 2022 to May 2022

•Communicate effectively with internal and external customers.

•Identify the customer’s need and respond appropriately and efficiently with a sense of urgency while in a compassionate manner by exceeding customers' expectations.

•Follow established guidelines specific to each claim report or inquiry and paying close attention to detail.

•Locate, confirm, and document appropriate information, which may entail multiple systems, research information using a variety of resources.

•Remain current on constant process updates and technology used within the company.

•Multitask through multiple communication channels including but not limited to telephone, fax, email, online chat, etc. to assist the client.

•Handle inbound calls requesting to file a claim.

•Adhere to company metrics and guidelines with efficiency, accuracy, and quality.

•Resolve any customers concerns timely.

HYBRID INVENTORY ANALYST

Trulite Glass & Aluminum Solutions - Houston, TX December 2020 to January 2022

•Responsible for assisting the Regional Buyer in meeting all customer demand and inventory policies,

•considering resource capacity constraints and ensuring availability of maximized materials for production volumes and output at all departments.

•Works closely with Customer Service, Planning, Scheduling, Materials and Production to maximize industrial production while helping to maintain efficient and steady production flow.

•Coordinate with department leads on a weekly basis for inventory levels and needs. Verify inventory system.

•Place orders and communicate inventory related information (delivery dates, backorders, delays, changes, etc.)

•Review planned purchasing information to coordinate with the Regional Buyer material demand.

•Participation in response to the Regional Buyer on reports for region (i.e., drop report, journal errors, open purchase orders, etc.)

•Investigate adequate purchase order, delinquent orders, discrepancies and returns to material.

•Daily- cycle count of product inventory according to schedule

•Provide timely and relevant inventory information to Customer Service and Operations Management teams.

DOCK WORKER/ ORDER PULLER/ PARCEL ASSOCIATE

Cardinal Health - Houston, TX

December 2019 to December 2020

•Responsible for loading and unloading freight in a timely manner utilizing appropriate equipment such as a walkie rider.

•Using RF scanner to scan in and account for all products.

•Ensured that all delivery materials were inspected and prepared for delivery.

•Sorted all material by address and location.

•Stack, wrap and organize pallets to be able to load in truck.

•Shipped items to UPS and FedEx by processing the products and loading them on the trucks.

•Pulled medical parts using RF scanner to be put in totes or boxes and then shipped to different hospitals.

•Maintained accurate and up to date spreadsheets/records on all trucks each day.

•Promoted and maintained a flexible, cooperative team oriented and client-driven attitude always.

EDUCATION

PREREQUISITES FOR NURSING

University of Arlington

Fall 2020 to Currently enrolled

ASSOCIATES OF SCIENCE DEGREE

Lone Star College - Houston, TX

January 2018 to December 2019

HIGH SCHOOL DIPLOMA

Summer Creek High School – Houston, TX

August 2009 to May 2012

SKILLS

•Microsoft Word

•Microsoft Excel

•Proficiency with windows PC applications

•Ability to navigate through multiple programs

•Inventory control

•Office environment

•Customer service (5 years)

•Call center (1 year)

•Data entry (1 year)

•EPIC, JURIS, TAMS

•Computer skills (2 years)

•Microsoft Outlook

•Problem solving

•Customer support (2 years)

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