Sunil Vaswani

E: ad28nw@r.postjobfree.com

M: 917-***-****

New York, NY

PROFILE

Polished and courteous Hospitality Operations Professional with solid background in hotel management and customer satisfaction. In-depth experience of excellent world travel and hospitality standards. Am calm, analytical thinker & team player, able to resolve problems using good judgement, and experienced in overseeing large and small properties & staff. Inspiring brand loyalty by creating desired employee experiences. Highly organized, a strong sense of responsibility, and readily accountable. Seeking an opportunity to contribute my skills, knowledge and managerial expertise to your success.

Employee Payroll, MS Office, and Social media savvy

PROFESSIONAL EXPERIENCE

Executive Hotel Le Soleil, NY

FRONT OFFICE MANAGER Mar’ 2020 – Present

La Quinta INN & SUITS, NY

Best Western, NY

Task Force General Manager / Sales Manager

Union experience, for 161 room operations. Focus on revenue, managing budget limits, Inventory and motivate staff. Daily operations including inventory scheduling and all kinds of maintenance including huge renovations.

Holiday Inn Express, New York, NY Aug’ 2018 – Jan’ 2020

Assistant General Manager

General Manager, providing day-to-day leadership in Sales. Direction for a 78-room property by maximizing financial returns, managing Inventory, team player and motivating staff. Creating and maintaining a unique experience for guests by executing brand standards.

Dhiya Investments, Los Angeles, CA May’ 2014 - Jul 2018

Director of Operations

Managing daily overall operations & Sales of 9 hotel properties, Highgate Hotels, Claridge Hotels, Best Western, Quality Inn, Sleep Inn. Training of staff with focus on front office, and maintenance of room and utility operations & Inventory management. Toured all facilities daily, making efficient adjustments to procedures per requirement via department heads.

Overlooked all operations including Finance, Sales, Budgets, Inventory, House Keeping, Facilities including Food/Beverage & Customer service.

Processed contracts with State Shelter to secure rooms; worked closely with the Emergency Motel Voucher Program (EMVP) and with the American Red Cross and other nonprofit organizations. Implemented successful management and administration program to bring the most output efficiently.

Collaborated with Legal Department to obtain closure on City violations and chargebacks for any hotel restrictions. Managed Sales Department to set up direct billing accounts with Corporate, Construction Dept. and other sources and booking conference & ball rooms.

Best Western, Totowa, NJ Feb’ 2012 – Apr’ 2014

Operations Manager

Responsible for a 140-room property including group reservations, a full-service restaurant and bar, and 5 large banquet halls including all hotel operations.

Super 8 / Hampton Inn & Suites, Stamford, CT Jan’ 2007 - Jan’ 2012

General Manager

Oversaw all aspects of hotel operations for a 99-room property to ensure optimal guest experiences, including sales, corporate accounting, inventory & purchasing, housekeeping & maintenance, and staff training & development.

SKILLS & RESPONSIBILITIES

Sales & Finance:

Prepared forecasts and achievable budgets through market research and property requirements. Executed processes to maximize revenue and minimize expenses. Established strategies with sales staff to optimize occupancy levels and revenues.

Met corporate clients to tour properties and assisted in sales efforts. Interacted with prospective clients outside of properties, owning companies, government officials, travel industry representatives, suppliers & community leaders

Forecasted budgets, held monthly financial reviews with department heads, MIDs and supervisors to achieve goals. Collaborated with all financial review heads & corporate-directed programs to ensured that heads maintained budgeted productivity band hotel standard checkbook accounting procedures.

On a monthly basis, forecasted the hotel's financial position by estimating revenues and line-by-line expenses; analyzed previous and projected data to generate accurate Reforecasts. Oversaw property’s accounting functions including but not limited to Accounts Payable & Receivable, house bank audits, petty cash, and taxes; conducted monthly credit meetings. Ensured that all appropriate documents were received by Corporate Office monthly, in compliance with the accounting calendar.

Ensured cash handling procedures were followed for handling the hotel safe, specifically regarding security and monthly safe audits.

HR/Staff Development:

Planned and assigned work and established performance and development goals for team members. Provided mentoring, coaching and regular feedback to help manage conflicts, improved team performance and recognize good individual performance. Recommended and/or initiated salary hike, disciplinary, or other staffing HR-related actions in accordance with company policies. Reduced employee grievance and established disciplinary procedures when needed and processed relevant documents including hire and fire at all levels.

Ensured departmental training to meet service standards; motivated employees in creating a positive, team-oriented environment with focus on top guest service.

Monitored development of management trainees for future advancement through competency training and corporate-sponsored training programs.

Guest Experience:

Focus heavily on front office training, scheduling and daily operations; ensured that employees were always attentive, friendly, courteous and professional in their interactions with all guests, managers, and all staff. Circled hotel public areas during peak times, greeting guests and offered assistance to ensure the best experience.

Investigated customer complaints and anticipated potential issues. Expedited remedy action plans and monitored operational policies to maintain successful business flow, guest satisfaction scores, eliminate guest service deficiencies and increase associate performance. Created specific, measurable, achievable and timely metrics for all employees.

Provided a safe, secure environment for guests, staff and hotel assets in compliance with hotel’s policies and procedures and regulatory requirements; practice and ensure safe working habits, reporting hazards, using appropriate cleaning chemicals, and ensure No tripping and/or falling hazards.

Housekeeping & Facilities:

Ensured operational standards for all departments: banquet halls, dining rooms, indoor/outdoor swimming pools, gyms and playrooms. Ensure cleanliness and maintenance of the physical property with Department Managers through inspections and preventive maintenance programs.

Participated in required Mitigation of Damages (MOD) coverages, as scheduled. Inspected rooms regularly with both the Housekeeping Manager and Property Engineer. Enforced security and safety measures were in operation department-wide; recommended capital improvements to enhance the assets of the hotel and brand loyalty.

Food & Beverage:

Supervised all F&B personnel; ensured training of and compliance of department heads with S.O.P.’s to ensure quality of service and products offered and responded to guest complaints immediately.

Conducted all required meetings, including pre-convention and post-convention to ensure the flow was smooth and met guest satisfaction. Prepared F&B budget and monitored department performance with respect to same.

Executed menu planning; monitored industry trends; ensured timely purchase of F&B items, within budget allocation; took appropriate action to maintain competitive and profitable operation.

Coordinated and monitored all phases of Loss Prevention in the F&B department.

Managed cafeteria operations; ensured compliance with all local liquor laws, and health and sanitation regulations.

Prepared all reports to monitor and track all areas of operations.

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