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Customer Service Los Angeles

Los Angeles, CA
January 30, 2024

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Gregory Wood Orlowsky

**** */* ******* ***

Los Angeles, CA, 90041

503-***-**** cell

My Story: A team player who is a resourceful, inquisitive People Person, and who loves helping people with their Tech related issues. I have a love of the Outdoors and a love of travel in my RV.


B.S. Business Administration, Berry College

B.A. Education, Boise State University

Graduate Coursework Boise State University 24/32 credits toward Instructional and Performance Technology courses from 2001-2003 3.75 GPA


Executive Support(Contract) Remote in CA Feb 2023 to present. Providing White Glove executive support to CVS Executives in a fully remote setting. Resetting passwords, resolving Distribution List issues, assisting with ordering and support services to include Mac’s, PC’s, iPhones, iPads. Help with VPN and network access, Assist with AV and providing conference support in Town halls. Assist with troubleshooting VM’s.

Corvallis School District Corvallis, OR April 2021 to June 2022 SPOC for two schools. Responsible for coordinating and performing technology support at two schools. Working tickets via ticket system via email, phone, remote, and in-person support. Support teachers directly with their Mac’s in the classroom. Fixed audio A/V classroom tech. Supported deploying and working JAMF MDM for district iPads. Set up phones and helped troubleshoot networking issues in a Cisco network using Meraki.

Tech Resource Anchorage School District Anchorage, AK Jan 2021 to April 2021 Tech Support I Tech resource troubleshooting Mac’s, iOS devices, and Chromebooks for district students, faculty and staff. Used AD tools, Jamf Pro, Jira, and Apple Atlas, GSX to record and solve issues with MacBook Airs, Pro’s, iPhones. In-person, Jira ticketing and email, and remote problem solving. Supported USAF schools on Vandenberg AFB.

Desktop Support Analyst I SamHealth Corvallis, OR January 2020– December 2020 Remote Assistance to 5 local hospitals in a call center environment. Troubleshooting Epic Hyperspace, Citrix Net Scaler, remote access, AD, Group Policy, and other medical programs. Solved Desktop issues or created tickets for local techs to complete.

Help Desk Resource Contract with MergeIT for HP Corvallis, OR November 2018-January 2020. Walk-up support providing exceptional service for HP employees resetting passwords, setting up network printers, troubleshooting Office 365, configuring security settings in AD, Bitlocker, BIOS, and Digital Badges. Installing hard drives, re-imaging PC’s, assisting with PC lifecycle requests. Perform troubleshooting for PC performance issues. Configuring mobile devices and performing initial device setup. Consulting on upgrades and repairs.

TechForce Analyst Robert Half for Contract for July 2018 to October 2018 Inbound enterprise HelpDesk utilizing state-of-the-art-ticketing system to provide support for Salesforce internal employees. Providing multi platform support for Enterprise VPN, AD account services and groups, printer setup and troubleshooting, New Hire onboarding support, MDM, Mobile App troubleshooting, Network troubleshooting, and password assistance.

Agile Systems USAF Windows 10 Upgrade contract with Dell at Vandenberg AFB, Lompoc, CA Deployment Technician November 2017- January 2018 Deployed Windows 10 upgrades to upgrade DOD computers with current technology and security. Imaged machines and set BIOS security settings. Performed upgrade and ensured user profile successfully migrated. Worked as part of a team in a secure setting on the Air Force base.

Pacific University Forest Grove, OR Technology Helpdesk IT Specialist 08/2008-08/2017 IT Specialist specializing in PC, Mac/Mobile support for all University, Faculty/Staff, and Student owned PC’s, Mac’s and iOS devices. Responsible for consulting advice around PC, Mac and iPads deployments and classroom technology. Repairing and troubleshooting all issues with wireless, AD, printing, account setup, and general functionality of Applications for the PC, Mac, and Mobile devices. Set up Citrix for access to remote server for Healthcare applications. Utilized a ticketing system and responded via Ticket System, E-Mail, in-person walk-up, by phone, or remote assistance via Bomgar. Managed over 200 lab computers, most with Adobe Creative Suite. Responsible for asset tracking and record keeping for deployments and recyling of computers. Imaging of computers for lab and faculty/staff use. Microsoft Office certified support professional.

Qwest Communications Inc. Boise, ID Customer Care and Sales Consultant-Boise Wireless Center of Excellence 2003-2007 In-bound call center focusing on customer sales and care. Providing exceptional service to wireless customers. Meeting customer’s wireless telephony needs with a consultative, needs-based selling approach. Providing exceptional customer care, developing customer loyalty and long-term relationships. Exceeded sales quotas and product revenue targets.

Micron Technology Inc. Boise, Idaho Education Program Coordinator II 1999-2003

Processed Education Assistance requests. Managed Education Programs for the benefit of team members. Processed billing and payments to education institutions and team members. Responded to customer service inquiries via phone and e-mail. Provided direct training to team members using the Education Assistance program at Micron.

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