Data Entry Fort Lauderdale

Neber hip Renewals

Account Management

• Needs Assessment

• Data Entry and Maintenance

• Customer Retention Strategies

• Building Customer Trust and Loyalty

• Understanding Customer Needs

: Upset an osite Person Platforms

• Calm and Professional Under Pressure

• Customer Account Management

CRM Software

Experience

Nation's benefits Fort Lauderdale, FL

Member Experience Associate

08/2022 - 05/2023

Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.

• Helped members resolve account problems and navigate internal systems to handle routine needs.

• Consulted with customers regarding needs and addressed concerns.

Sixtrunk market place Fort Lauderdale, FL

Bar Runner

01/2022 - 12/2022

Musied are nicol, desund sands end one in ustomer

service opportunities.

• Double-checked meals placed in window against customer tickets for accuracy.

Teleperformance USA Fort Lauderdale, FL • Promoted high customer satisfaction by resolving problems with

C2020 Service Representative

knowledgeable and friendly service.

• Answered incoming calls and emails, providing frontline customer support or assistance with product and service

transactions.

• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

• Demonstrated excellent communication skills in resolving product and consumer complaints.

• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Burlington Fort Lauderdale, FL

Floor Associate

• Engaged positively with each customer, providing professional and polite support for sales and service needs.

• Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.

• Arranged merchandise for display to highlight new styles, attract customers and enhance sales.

Five Guys Atlanta, GA

Cashier Team Lead

Answer customer us estim an dese intim

members to increase speed of onboarding.

Procese smelts promply for customers t exced

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