Neber hip Renewals
• Needs Assessment
• Data Entry and Maintenance
• Customer Retention Strategies
• Building Customer Trust and Loyalty
• Understanding Customer Needs
: Upset an osite Person Platforms
• Calm and Professional Under Pressure
• Customer Account Management
Nation's benefits Fort Lauderdale, FL
Member Experience Associate
08/2022 - 05/2023
Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
• Helped members resolve account problems and navigate internal systems to handle routine needs.
• Consulted with customers regarding needs and addressed concerns.
Sixtrunk market place Fort Lauderdale, FL
01/2022 - 12/2022
Musied are nicol, desund sands end one in ustomer
• Double-checked meals placed in window against customer tickets for accuracy.
Teleperformance USA Fort Lauderdale, FL • Promoted high customer satisfaction by resolving problems with
C2020 Service Representative
knowledgeable and friendly service.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Demonstrated excellent communication skills in resolving product and consumer complaints.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Burlington Fort Lauderdale, FL
• Engaged positively with each customer, providing professional and polite support for sales and service needs.
• Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
• Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Five Guys Atlanta, GA
Cashier Team Lead
Answer customer us estim an dese intim
members to increase speed of onboarding.
Procese smelts promply for customers t exced