Brianna N. Jones

Enthusiastic and dynamic employee with 10-plus years of clerical,

administrative, and customer service experience, seeking opportunities for growth and personal development.

16101 E 48th Terr., Apt. 617

Independence, MO 64136

816-***-****

ad28mm@r.postjobfree.com

EXPERIENCE

USPS, Kansas City, MO— Mail Sorter

JULY 2015 - PRESENT

Receiving incoming mail bins for sorting mail into trays for processing. Reviewing dates, addresses, barcodes, and other postage information for outbound mail. Inspecting mail for tampering, damage, and suspicious contents. Redirecting mislabeled packages for returns. Ensuring that all mail and package processing equipment are maintained. Tyco Integrated Security, Kansas City, MO— Dispatcher DECEMBER 2014 - JULY 2015

Placed necessary outbound calls to verify an alarm. Dispatched the proper authorities and notified responsible parties according to National, Residential, and Commercial procedures. Properly documented alarm codes and handling procedures within given systems. AIG, Kansas City, MO— Claim Support Technician

FEBRUARY 2014 - DECEMBER 2014

Provide superior Customer Service on inbound and outbound calls. Analyze policy coverage for proper account management and department needs. Prepare claim letters - denying or approving requested coverage items. Managed document claim handling via interdepartmental channels.

JCPenny Warehouse, Kansas City, MO— Assembly Line

Worker

OCTOBER 2013 - JANUARY 2014

Responsible for loading and unloading of new merchandise from the load bay. Packing, unpacking, banding, and assembly of new merchandise for purchase. Weighing and moving merchandise for proper distribution. Picking, labeling, and scanning as required.

SKILLS

Self Starter/Motivated

Strong Communication Skills

Documentation & Reporting.

Technical Support

Microsoft Office Proficient

REFERENCES

Available Upon Request

LANGUAGES

English Speaking

Weight Watchers, Kansas City, MO— Customer Service Rep. AUGUST 2013 - OCTOBER 2013

Provide Superior Customer Service on inbound and outbound calls. Promptly and proficiently answered detailed questions regarding billing and account disputes. Detailed account management and troubleshooting of online services and departmental systems.

Centrinex, Kansas City, MO— Customer Service Rep.

MAY 2013 - AUGUST 2013

Provide superior Customer Service on inbound and outbound calls. Detailed account management for banking or financial needs, healthcare, and technology. Confidently answered questions regarding billing inquiries and disputes.

EDUCATION

De La Salle Education Center, Kansas City, MO— High School Diploma

GRADUATING CLASS OF 2012