Customer Service Representative
Resume:
FAWNETTE VARGAS
********@*****.***
PROFILE
10+ years of Customer Service experience and skills
10+ years of accurate cash handling experience
Strong written, verbal, and non-verbal communications to include de-escalation experience
Strong mathematical, analytical, and problem-solving skills
Professional Sales background
Proficient in MS Office and Clerk skills
Teambuilder
Problem-Solver
WORK HISTORY
Fullfillment, Amazon, Colorado Springs, CO. 80916 11/2022-05/2023
Fulfillment – packaging orders
Training – Ambassador of proper processing and handling of customer goods and redirection of company expectations to include safety requirements
Pre-loader, UPS, Colorado Springs, CO. 80915 06/2021- 08/2022
Teamwork and individual responsibilities loading freight on stringent time-line
Tracking and check-point technology
Produce/Stocker, Neighborhood Walmart, Colorado Springs. CO. 80915 11/2018 – 05/2021
Unpackaging and distribution of groceries and general merchandise
Maintenance and organization of products for inventory
Customer assistance
Teacher, District 11, Colorado Springs, CO. 80903 2017 – 2018
Developed standards-based lesson plans and delivered whole-class lessons for 5 classes of 6th grade students using pre- and post- assessments in ELA, 1 class of SS, and Intervention classes daily
Collaborated student-led parent-teacher conferences
Corroborated within various departments for individualized student learning opportunities
Bookstore PPCC Rampart Range Campus Colorado Springs, CO. 80906 07/2014 – 06/2015
Cashier – Customer Support Representative
Warehouse preparation of student purchases, receiving, inventory
Engraving
Xerox Services, Inc. Colorado Springs, CO. 80919 09/2012 – 02/2013
Customer Service Representative, Sales: Outbound/Inbound, Account management
McDonalds Peterson Air Force Base Peterson AFB, CO 80915 09/2011 – 08/2012
Assistant Manager Duties
Customer service, cash handling, inventory, etc.
EDUCATION
Colorado Christian University, Southern CO. Ctr., Colorado Springs, CO. 80920
01/2015- 01/2017 Bachelors of Elementary Education DEGREE Date: 12/21/2016
Pikes Peak Community College, Rampart Range, Colorado Springs, CO. 80906
Associate of General Studies 08/1993 - 05/1997 DEGREE Date: 12/15/2013
Associate of Arts for Elementary Education 09/2013 – 04/2015 DEGREE Date: 05/10/2015
MILITARY
US ARMY Active Duty served 10/85 - 10/89 Honorable Discharge MOS 31V20
US ARMY National Guard served 10/89 - 07/99 General Discharge MOS 31V20H
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