Alexandria Yoshiko Noy

ad28mg@r.postjobfree.com 847-***-****

Skills Highlights

8+ years of leadership and management

Conversational French Speaker

Interpersonal relations

Customer Service & Incident Remediation

POS and CRM knowledge

Social Media Marketing

Google for Business/ Microsoft Office

Cyber Security

Project Management

Agile environment familiarity and comfortability

Flexible and quick learner

Audit and Quality Assurance

Professional Experience

SFPP, State Farm Chicago, Illinois

April 2023- Present

Provide incoming service questions via chat, telecommunications and submitted requests through online database

Provide payment options for all customer segments and enables customers to choose how they want to pay – through an agent’s office or using current technology.

Perform account maintenance on all State Farm Payment Plans Accounts

Maintain up to date knowledge on policies, procedures and current state laws

Owner/Artistic Director, Lily & Roz Chicago, Illinois - January 2015- Present

Calculate the Inventory of both ingredients and baked goods.

Preparation of Baked Goods to Safety Sanitation Standards.

Create and maintain budgeting via careful calculation and basic accounting skills.

Enforce proper food handling standards and constant upkeep and updating of social media outlets.

Conducts E-Marketing via various social media platforms.

Build and manage personal client books to develop repeat clientele and drive sales in April.

Traveling Training Manager- Bakery Mariano's Westchester, IL - May 2021 - October 2022

Backup the department manager and oversee the department successfully in the manager’s absence,

mastering the Standard Operating Procedures (SOP’s) including merchandising, order guides, scheduling, contribution to profit, people development and customer service.

Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Execute proper training protocol for all new and current bakery personnel across the district

Customer Service Manager, Goodwill Glenview, Illinois - 2017- July 2019

Assisted with coaching and mapping of the new location's grand opening.

Managed operational tasks by encouraging employees' personal development to drive customer satisfaction and production standards.

Maximized value of goods via proper rotation coordination.

Assisted in phone screening, interviewing, orientation, and onboarding training.

Monitored production quality standards.

Maintained a safe and orderly work environment; ensured employees operated equipment safely and followed safe practices.

Planned and organize assignments to increase customer service and protect an asset

data reports completion and share insight/ concerns with fellow leaders.

Conducted apprehensions following established loss prevention procedures and policies.

Customer Experience Coordinator, TJ Maxx, Skokie, Illinois - March 2016- April 2017

Coordinated all operational controls of front-end departments.

Ensured front-line Associates provided prompt, courteous, and knowledgeable service to all customers.

Resolved customer service concerns appropriately and competently.

Audited and approved all necessary front-line paperwork.

Trained and developed store Associates on customer service standards, register procedures, and proper front-line procedures and controls.

Customer Assistance Representative, American Airlines, Chicago, Illinois June 2014- August 2016

Supervised front-line counter coordination of acceptance, checking and tagging customers’ baggage at kiosks.

Processed and completed credit card baggage transactions.

Assisted customers with self-service kiosk check-in and baggage processing.

Queued lines in ticket counter areas.

Accepted and activated customers’ self-tagged baggage.

Performed clearance and verification of documents.

Dispatcher, Aircraft Service International Group, O'Hare, Illinois May 2012- February 2014

Distributed incoming air traffic information to pilots/ground handlers via Sabre computer program.

Communicated flight release and fuel load information to appropriate operations.

Maintained lines of communication with line operations and air carriers through two-way radios.

Coordinated operations with airline and ground handlers.

Maintained flight log and updated flight schedule.

Coordinated with departments in billing for services rendered, compiled information for each flight, and submitted for final bill preparation.

Made arrangements for accommodation when flight delay occurs.

Assisted in planning and control of the gate assignment.

Recommended weight and balance preparation per airline requirements.

Security Coordinator/ Airline Coordinator, SCIS Air Security, O’Hare, Illinois - March 2011- May 2012

Maintained established processes that support airport and airline security regulations.

Searched and inspected Airline catering carts and vehicles.

Ensured compliance with all Company standard operating procedures and policies.

Assisted in compiling data for inspection incident statistics.

Documented inspection activities on required paperwork for statistical purposes.

Maintained established processes supporting airport, airline, and government security processes and regulations.

Maintained cooperation with other Associates, Flight Attendants, and other airport personnel.

Maintained documentation of in-flight activities.

Fleet Service Clerk, American Eagle, O'Hare, Illinois - November 2010- April 2011

Loaded and unloaded baggage and other cargo and transported these items to and from the aircraft, terminal, and bag room.

Used powered equipment, such as cargo conveyors, industrial tractors, forklifts, and motor scooters.

Manually operated equipment such as hand trucks, lavatory service carts, cargo, and baggage carts.

Owned the specialized cleaning of fluids and equipment; hand tools such as pliers and screwdrivers for aircraft recouping; use of baggage and cargo scales.

Owned de-icing aircraft for pushing out/towing aircraft and related guide man functions.

Education

2022 Pending IBM Evanston, Illinois ● Cyber Security Analyst Certification

2012- 2013 Le Cordon Bleu Chicago Chicago, Illinois ● Applied Science: Baking and Patisserie

2006- 2010 Evanston Township High School Evanston, Illinois

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