Rebecca Evans

540-***-****

ad28me@r.postjobfree.com

Spotsylvania, VA 22551

SUMMARY:

Highly-motivated individual with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

SKILLS:

•Report Preparation

•Verbal and Written Communication

•Active Listening

•Attention to Detail

•Maintaining Client Records

•Collaboration and Teamwork

•Childcare Support

•Issue Reporting

•Customer Service

•Life Skills Development

•Coping Techniques

•Data Entry Software

•Youth Advocacy

•Academic Advice and Counseling

•Positive Reinforcement Methods

•Community Outreach Programs

•Goal Setting

•Problem Solving

•Housing Navigation

•Microsoft Office

•Data Collection and Entry

•Problem-Solving

•Written and Verbal Communication

•Relationship Building

•Microsoft Access

EXPERIENCE:

Stay at Home Mother

Spotsylvania, VA

Self-employeed/ Dec 2018 to Current

-Consulted with teachers, parents and outside professionals to support service plan development.

-Joined IEP meetings to observe plan development and goal establishment.

-Monitored and reviewed treatment outcomes and goal achievement.

-Maintained organization for a household of 2 adults and 9 children. Organizing appointments and activities.

-Oversee weekly grocery budget, reducing spending over 5 years.

-Ability to maintain calm under pressure and chaos.

-Strong advocacy skills.

-Conducted research and drafted documents or presentations for special projects.

Customer Service Associate

Ashland, VA

The Supply Room/ Sep 2017 to Dec 2018

-Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

-Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.

-Addressed inquiries, resolved customer issues and managed customer relations.

-Consulted with customers regarding needs and addressed concerns.

-Followed policies and procedures to meet or exceed established performance requirements.

-Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

-Educated customers on special pricing opportunities and company offerings.

-Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.

-Met and exceeded productivity targets by handling every interaction with top-notch customer service.

-Improved customer service wait times to mitigate complaints.

-Assisted customers with making payments or establishing payment plans to bring accounts current.

-Recommended and initiated product offerings to meet customer changing needs.

-Operated multi-line phone system and online messaging system to communicate with customers.

-Performed needs analysis and presented options based on findings to help customers make decisions.

-Reviewed account and service histories to identify trends and resolve issues.

-Documented customer correspondence in CRM to track requests, problems and solutions.

EDUCATION AND TRAINING:

Associate of Applied Science: Nursing

Northern Virginia Community College May 2014

Annandale, VA

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