Customer Service Sales Manager

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LAURA RAGAZZO

***** ***** ********, *******, ** 20147 703-***-****

*********@***.*** - LINKEDIN.COM/IN/LAURA-RAGAZZO-17585368

PROFESSIONAL SUMMARY

Dealer and customer service focused and analytical credit expert with over 31 years of experience. Skilled verbal and written communicator with a proven record of building critical partnerships with lending institutions and other associates. Strong professional dedicated to excellence and attention to detail. Demonstrated success in problem solving and negotiation. Proficient in adapting to new policies as the business climate changes.

SKILLS

Strong Work Ethic- Leader-Problem Solver-Bilingual (English & Spanish) – Critical Thinker-Effective Time Manager-Handle Pressure-Adaptable

EXPERIENCE

Dulles Motor Cars

Finance Coordinator

2020-2022

Responsible for ensuring that all deal structures and documents were complete for funding purposes. Collaborated with lending institutions to effectively clear over $8 million in Contracts in Transit. Consistently managed and maintained total contracts funded, profitability and overall contract management. Managed and maintained the 210 Schedules.

Cherner Brothers Auto Brokers

Finance Director/Sales Manager

2019-2020

Managed the sale of vehicles, arranged financing and rapidly obtained tags and titles. Responsible for developing relationships with new financial institutions and maintaining superior relationships with established lenders. Increased total profitability of the dealership and units sold.

Jerry’s Chevrolet

Finance Director/New Car Manager

2017-2019

Developed and maintained solid relationships with financial institutions, increased application approvals and decreased the time required to obtain funding. Responsible for hiring, training and managing both sales and finance personnel. Effectively closed deals for sales personnel and ensured the deals were properly structured for the finance department.

1990 – 2017

Worked in various dealerships learning and applying the skills required to handle all the responsibilities mentioned above.

EDUCATION

ELON UNIVERSITY 1982-1986, RESOURSE AUTOMOTIVE GROUP 2009-Finance School, AFIP Certification

REFERENCES: Available upon request

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