Help Desk/Desktop Support

Location:

Posted:

January 30, 2024

Edward (Ted) Sitz

Bowling Green, KY *****

ad28lt@r.postjobfree.com/270-***-****

www.linkedin.com/in/edward-sitz

Skills

Support for Windows and MS Office applications and other software.

Desktop/Laptop/printer troubleshooting and repair.

Received compliments on using soft skills to work with people in a user-friendly, non-technical language.

Work Experience

Staff Source for SERVPRO – June 2023 to July 2023 - Contract position.

Directline for Meta – January 2023 to June 2023 – Contract position.

Install, dress, and port fiber optic cable in Meta data center.

WWTC for TMarzetti – September 2022 to November 2022

Basic and advanced troubleshooting and repair of computers in office and factory floor.

Med Center Health - Help Desk Tech/PC Tech - July 2018 - July 2022

Help Desk tier 1 and 2 support of users, computers, printers, and MS Windows.

Troubleshoot, diagnose, and repair computer hardware and software.

Assisted users logging in locally and remotely, and installing necessary software.

Set up corporate issue phones with mobile device management software.

Used Active Directory for password resets, placed users in groups, and placed computers in OU for troubleshooting and re-imaging.

Assisted users through phone, email, and in-person contacts, and escalated issues to next level if required.

NTT Data - Help Desk/EMR Support - June 2008 - January 2018

Performed basic troubleshooting and support for users in hospitals and other environments.

Specialized in the Epic EMR software.

Worked with next level techs and escalated tickets when needed.

Education

Draughons Junior College - Web Design - September 2008

Obtained an A.S. in Web Design.

Created websites and pages using HTML 4 and Action Scripting.

Used Adobe CS3 - Dreamweaver, Flash, Fireworks, Photoshop, Microsoft Access.

Draughons Junior College - Microsoft Support - December 2006

Obtained an A.S. in Microsoft Support.

Studies focused on Windows 2000, Windows XP, Windows 2000 Server, Active Director.

Setup of wired and wireless networks, and configuration.

Learned about network infrastucture both internal and external.

CERTIFICATIONS ACHIEVED

CompTIA A+ Hardware and Software – September 2019

Various job specific certifications unrelated to IT.