Customer Service Rep

VERONICA D. WILSON

P O Box ***

Evans, GA *****

Phone: 470-***-****

Email: ********.*********@*****.***

SUMMARY OF QUALIFICATIONS

An adaptable, experienced, trained professional with 15 years of experience in fields including Supply

Chain management, logistics, office administration, customer service. Excellent communicator and

negotiator. Strong ability to think quickly and act fast to ensure all projects are completed efficiently

and effectively. Team player with exceptional interpersonal skills, ability to prioritize and remain

focused on time sensitive projects. Proficient in SAP, AS400, Microsoft Office, Oracle, JD Edwards, GetPaid

WORK HISTORY

TWC Logistics Corporation, Casper, WY (Remote Position)

Accounting Specialist 9/2019 – Present

Review and create invoices, submit invoices for payment to factoring company. Respond to all inquiries in a

timely manner from vendor regarding invoice documentation. Audit incoming and outgoing Bills of Lading for

compliance with company regulations and deadlines. Research discrepancies determine causes and resolve to

prevent audit issues. Communicate with drivers to provide customer with timely delivery status. Monitor fuel

consumption for driver to monitor usage from location to location. Process weekly payroll for drivers in

compliance with company guidelines. Apply payments of loads to system to clear open invoices.

Toto USA, Fairburn, GA

Cash Applier (Temp Position) 8/2017 – 10/2017

Applied cash to customer accounts using JD Edwards System. Prepared deduction documentation for

Collectors to research and clear.

GEORGIA PACIFIC, Atlanta, GA – 2005 – 2017

A/R Portfolio Analyst – 03/2015 – 03/2017

Develop and write DeskTop Procedures (DTP’s) for outsourcing of Collections functions to Conduent in Manila. Manage Manila collectors and analyze assigned A/R portfolio for past-due opportunities, trends, and recommend improvements. Audit and review transition team to make sure Service Level Agreements (SLA’s) are met. Collaborate with 3rd Party Collections and Credit teams on account collections and resolutions. Point of contact for escalation for Conduent, internal and external customers. Effective and clear communication with Conduent and internal customers through detailed reporting. Support management and ensure the businesses bad debt performance is appropriately communicated to stake holders.

Senior A/R Specialist – 03/2007 – 03/2015

Responsible for collection portfolio totaling $608mm which averaged a 96.77% current status with $20mm in delinquency. Reconcile billing for customer accounts which include providing proof of deliveries (POD’s), invoicing and statements of account. Access customer website to validate payment amounts, credits and payment dates maintaining goals. Run month end trial balances for department used for month end reporting to upper management.

Cash Applier – 09/2005 – 03/2007

Apply cash to customer accounts per Standard Operating Procedure (SOP’s). Print, match and distribute deductions to appropriate Deduction Management Specialist so that deduction cycle time is minimized. Submit month end report to Coordinator detailing unapplied cash, open cash as well as cash partials.

REFERENCES AVAILABLE UPON REQUEST

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