Customer Service Representative
Resume:
Talesha Bell
Adamsville, AL
***********@****.***
Customer service representative bringing top - notch. Skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customers’ experience by employing service- oriented behaviors, understanding customer desires, and providing solutions to build loyalty. Work Experience
Associate Banker
Wells Fargo - Birmingham, AL
August 2021 to Present
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Offered advice and assistance to customers, paying attention to special needs or wants. Customer Service Representative
Regions Financial - Birmingham, AL
August 2018 to August 2021
• Secured currency and coin with good control systems and day-to-day management
• Reduced in-person customer service requests by teaching customers how to fully utilize available banking tools and mobile applications
• Managed customers' checking, savings, and investment accounts with knowledgeable strategies
• Created customized packages for customers based on financial targets and current capabilities
• Opened, closed and updated accounts based on individual customer needs
• Prevented fraud by spotting suspicious behavior and identifying problematic transactions
• Met customer needs consistently with knowledgeable and fast service. Receptionist
Brookwood Ophthalmology - Homewood, AL
February 2014 to August 2018
· Daily duties include but are not limited to checking patients in and out during clinic hours, scheduling appointments, verifying insurance, and taking payments.
· Coordinated office cleaning and lobby organization for office and meeting areas.
· Directed numerous calls per day to appropriate recipients using multi-line system.
· All of this is done with a bright and friendly smile and compassion for the patients.
· Delivered exceptional customer service, provided information, and independently resolved issues.
· Boosted office efficiency, delivering first-rate administrative support to all staff.
· Monitored lobby access, security parameters and visitor documentation.
· Routed messages, coordinated appointments, and directed personnel to various departments.
· Arranged catering for luncheons and special meetings.
· Answered questions regarding company pricing and policies.
· Maintained smooth patient flow by checking patients in and out of facility.
· Upheld strict standards of professionalism, offering superior service to every guest while keeping clinic presentable and organized.
· Prevented financial errors by carefully tracking funds and updating accounts.
· Protected personal details, securing sensitive data from unauthorized access or distribution.
· Gathered information from patients, processed registration paperwork, and collected payments. Education
High school diploma
Calera High School - Calera, AL
August 2009 to May 2013
Skills
• CRM Software
• Office Management
• Customer service
• Typing
• Workday
• Office management
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