Talesha Bell

Adamsville, AL

ad28la@r.postjobfree.com

+1-205-***-****

Customer service representative bringing top - notch. Skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customers’ experience by employing service- oriented behaviors, understanding customer desires, and providing solutions to build loyalty. Work Experience

Associate Banker

Wells Fargo - Birmingham, AL

August 2021 to Present

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Responded to customer requests, offering excellent support and tailored recommendations to address needs.

• Exhibited high energy and professionalism when dealing with clients and staff.

• Participated in team meetings and training sessions to stay informed about product updates and changes.

• Offered advice and assistance to customers, paying attention to special needs or wants. Customer Service Representative

Regions Financial - Birmingham, AL

August 2018 to August 2021

• Secured currency and coin with good control systems and day-to-day management

• Reduced in-person customer service requests by teaching customers how to fully utilize available banking tools and mobile applications

• Managed customers' checking, savings, and investment accounts with knowledgeable strategies

• Created customized packages for customers based on financial targets and current capabilities

• Opened, closed and updated accounts based on individual customer needs

• Prevented fraud by spotting suspicious behavior and identifying problematic transactions

• Met customer needs consistently with knowledgeable and fast service. Receptionist

Brookwood Ophthalmology - Homewood, AL

February 2014 to August 2018

· Daily duties include but are not limited to checking patients in and out during clinic hours, scheduling appointments, verifying insurance, and taking payments.

· Coordinated office cleaning and lobby organization for office and meeting areas.

· Directed numerous calls per day to appropriate recipients using multi-line system.

· All of this is done with a bright and friendly smile and compassion for the patients.

· Delivered exceptional customer service, provided information, and independently resolved issues.

· Boosted office efficiency, delivering first-rate administrative support to all staff.

· Monitored lobby access, security parameters and visitor documentation.

· Routed messages, coordinated appointments, and directed personnel to various departments.

· Arranged catering for luncheons and special meetings.

· Answered questions regarding company pricing and policies.

· Maintained smooth patient flow by checking patients in and out of facility.

· Upheld strict standards of professionalism, offering superior service to every guest while keeping clinic presentable and organized.

· Prevented financial errors by carefully tracking funds and updating accounts.

· Protected personal details, securing sensitive data from unauthorized access or distribution.

· Gathered information from patients, processed registration paperwork, and collected payments. Education

High school diploma

Calera High School - Calera, AL

August 2009 to May 2013

Skills

• CRM Software

• Office Management

• Customer service

• Typing

• Workday

• Office management