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Project Manager Management

Rock Hill, SC
January 30, 2024

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Jennifer Mouw

Charlotte, NC 813-***-****

Professional Overview

Professional Program Coordinator/Project Manager with over 20 years of experience working within high- paced banking, corporate and legal environment.

Possess a strong background of both business (non-technical) and technical project management; Exceptional communication required, both verbal and written

Worked on multiple Agile and Waterfall Project

Worked in Change Management areas in numerous positions

Managed multi-million dollar budget

Handled several major projects simultaneously

Proficient in MS Project, SharePoint, EPMT, Clarity, Excel and PowerPoint, Concur,

Coordinated department relocations with various corporations

Coordinated relocation projects for the Vocational, International and Government Vehicle groups. Worked with space designers, IT and technology managers, etc. to create and implement the new space for departments.

Handled privileged and confidential information appropriately.

Handled all areas of event planning for on/offsite events including conference and meeting venue arrangements,

travel accommodations, receptions and dinners.

Managed Chairman’s day-to-day projects, calendars and all travel considerations.

Worked extensively with Concur

Excellent communication skills, both written and verbal.

Some of my core professional strengths are comprised of project & event management/ coordination; team building functions, national, corporate and legal retreats and functions.

Legal experience has involved working on acquisitions, due diligence, corporate litigation, IPOs and bond proposition law.

Wells Fargo – Charlotte, NC / Remote

Business Execution Consultant- Customer Remediation Center of Excellence 3/22/2023 – 1/12/2024

Work directly with the Program Manager with CRCOE Remediation Audit

Create folders in Document Management for Audit

Update and keep current Audit runbook and spreadsheets

Work with cross functional teams to strategize, plan, and execute a variety of programs, services and initiatives. Drive accountability for Remediation Audit, assigned initiatives, limit risk exposure, and create efficiencies as appropriate. Review strategic approaches and effectiveness of support function and business performance.

Perform assessments through fact finding and data requiring creative approaches to solving complex issues, and develop appropriate solutions or recommendations.

Work with highly complex and multifaceted situations requiring solid understanding of business group's functional area or products, facilitate decision making and issue resolution, and support implementation of developed solutions and plans.

Collaborate and consult with members of the Business Execution team and team leaders to drive strategic initiatives. Influence, guide and lead less experienced Strategy and Execution staff within the group.

Thrasio - Remote

Project Manager IT PMO – Seller Platform 12/2021 – 12/2022

Work directly with the Program Director and Sarbanes Oxley manager to prepare compliance and controls for IPO.

Managed ecommerce digital projects

Coordinating and executing projects plans.

Worked with Onboarding team for contractors coming on board

Worked with team regarding change management in the process of finishing a project by cutting the timeline.

Responsible for the full life-cycle of projects working with stakeholders, analysts, product managers and developer

Created and presented PowerPoint presentation to team, executives and vendors.Exceptional communication and stakeholder management skills in a customer facing environment

Contribute to program management practices and process definition, training and support.

Manage and track risks, actions, issues, dependencies, and drive resolution.

Track and ensure resolution of technical issues

Effectively communicate project status to Senior Program Manager and stakeholders, including written executive summaries.

Maintaining detailed project documentation including, meeting minutes, action items, issues lists and risk management plans.

Work extensively with Smartsheet, Google Docs, Okta and Jira

Broadridge - Remote

Project Coordinator – Contractor 7/2021 – 10/2021

Coordinating and executing projects plans.

Work with Jira and ITSM, creating tickets, burndown charts, facilitate meetings, build and distribute meeting agendas, meeting minutes and action items.

Prepare weekly status reports that include project issues, risks, landmarks, decisions and status and follow up as needed.

Handle project progress, follow-up with technical leaders to get results and report status.

Establish, maintain and report on Key Performance Indicators to drive continuous improvement.

Experienced in crafting executive level reports and presentations.

Follow the SDLC and project management process and ensure that required project work are provided (project plan, project schedule, specifications, etc.

Wells Fargo – Charlotte, NC / Remote

Program /Project Coordinator – PMO/ Corporate Treasury, LIBOR Contractor 9/2019 - 7/ 2021

Managed/coordinated resources in a program/project life-cycle (initiation planning, executing/controlling, and closing)

Create and maintain extensive financial/budgets in Excel for multiple projects exceeding $25M

Worked with all aspects of budges and forecasting

Created and presented PowerPoint presentation to team and superiors.

Support long-term program with multiple projects, with medium to high scope, impact, operations and compliance risk and complexity

Gather project requirements, develop and maintain project documentation

Track and report program/project budget status

Identify project/production issues and resources to provide solutions or escalates to avoid delays

Schedule and coordinate problem reviews

Point of contact for program/project information and updates.

Contract Executive Assistant / Project Coordinator

Various Corporations - Tampa, FL & Charlotte, NC 2016 - 2019

Work with C+ executives on daily project and scheduling

Operations with Project support to including tracking due dates and conformity (owed to/from others) on active projects

To do list support, prioritize email and passing along and monitoring Controller requests.

Set calendar and meetings

Answer and respond to calls

Coordinates travel arrangements, expense reports

Organize and maintain Utility Accounting Library

Print and maintain reports

Handle privileged and confidential information appropriately

Assist in directing the flow of information within the Department to ensure efficient operations of the office systems / procedures

Handle all aspects of Regional and National trade shows, exhibit booths, travel, utilities, storage, etc.

Provide assistance to National Director of Sales and Regional Business Development Managers.

Worked with a variety of marketing media including, email, online advertising, trade shows, Salesforce, Constant Contact

Proven success working with a variety of marketing media including, email, online advertising, trade shows, events, collateral, direct mail and webinars

Extensive work online and social media

Extensive proofreading of all product proposals, create correspondence

Daimler Truck North America, Fort Mill, SC 2010 – 2014

Executive Assistant/Project Coordinator

Organize, create, implement all group Executive’s business structure

Identify areas for process improvement

Create various reports and presentations with validated back-up information for executive meetings

Create documents and presentations using advance Power Point and Excel skill Create, update and maintain various financial and informational reports and spreadsheets

Daily research on internal and external sites for report and spreadsheet accuracy

Assist with multi-year leasing agreement with top national accounts

Work with compliance council regarding international agreements and other miscellaneous in-house legal issues

Manage and coordinate divisional promotional, projects and events

Coordinate various aspects of divisional branded items for team member use at shows and events.

Work with team to create new branding ideas, outs, as well as solely responsible for items for branding showcase

Travel to conventions, conferences and meetings managing all aspects of the respective event(s), create minutes, spreadsheets and presentation for the event(s), maintaining daily office responsibilities (offsite), solving any unforeseen issues and challenges for the executive(s) and their team.

TIAA-CREF, Charlotte, NC July 2009 – Nov. 2009

Senior Administrative Assistant

Provide operational support to Senior Executives

Create and implement organizational system throughout Executive’s business structure

Summarize emails to create a daily task list for the Executive reflecting necessary actions, follow-up items and reminders of deadlines of actions delegated to the direct reports, and timelines of work to be forwarded to the

Maintain heavy calendar and scheduling for Executive and direct reports

Reconcile corporate expense accounts

Coordinate and arrange all business travel and agendas

Monitor and communicate compliance training requirements and deadlines to team associates relieving management of administrative details

Create documents and presentations using advance Power Point and Excel skills

Bank of America, Charlotte, NC 2006 – 2009

Senior Administrative Assistant - GWIM

Provide operational support to Senior Executives in their day-to-day activities

Maintain recurrent expense reports in Concur

Coordinate and arrange all business travel and agendas

Maintain and process highly confidential employee performance information

Act as liaison between executives and line management conveying all relevant information for maintaining smooth management routines

Manage executive calendar, including event planning and coordination of offsite meetings

Assist in annual talent planning, making sure that all performance management documentation is up-to-date

Oversee all office space moves, adds or changes, for new and transferring associates

Track all team recognition and rewards

Perform personnel processes including associate on-boarding/terminations, promotions, transfers, as well as process year-end incentives/salary reviews

Monitor and communicate compliance training requirements and deadlines to team associates relieving

management of administrative details

Create documents and presentations using advance Power Point and Excel skills

Coordinate meetings, arranged for conference rooms, audio/visual needs, catering, all that the event required

On boarded over 30 contractors in one short time, ordering equipment, configuring computers and handling all needs for a productive and efficient outcome

Track timelines and successfully handled anything from a small incidental request to significant challenging opportunities

Professional Certificates and Education

•Miami-Dade College MAJOR: English

•Project Management Training

•Certified Multiple Project Management and Organization (follow-up from PMT)

•Certified Time Management Training

•Certified Mortgage Loan Processor License

Professional Highlights

•Researched, created, implemented and completed synergy project involving national vendors with savings over 72%

•Negotiated contracts with national vendors to improve data and voice systems

•Collaborated with a marketing department to facilitate the development of a start-up dot com company

•Significant team member and contributor of international compliance project for Fortune 500 Company

•Extensive work in Agile, Jira and Waterfall project Kanban, Sprint, SNOW, Smartsheet and MS Project experience and knowledge

•PMO – Project Management Organization

Contact this candidate