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Customer Care Bilingual

Location:
Richmond Hill, ON, L4E 3E9, Canada
Posted:
January 30, 2024

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Resume:

PROFESSIONAL PROFILE:

A recent graduate from Business Management, Graduated from TriOs College with a Paralegal Diploma, Community Services Worker Diploma program. Eager to assist and to fit in any capacity of your organization. I’m seeking an opportunity to advocate and to work alongside policymakers at different levels of government and institutions, as well as gain experience in leading and organizing groups in the community and helping them to allocate resources and share knowledge and best practices.

HIGHLIGHTS OF QUALIFICATIONS

Skilled at working with multicultural and diverse communities and practice impartiality, sensitivity, and awareness.

Ability to create a trusting and safe environment by utilizing well-developed interpersonal skills.

Seek to inspire and influence others with excellent communication skills.

Strongly committed to principles of anti-racism, anti-sexism, social justice, equity, and inclusion

Flexible, self-directed, adaptive to change, reliable, and punctual.

Proactive, outgoing, and welcoming nature.

Critical thinker, detail oriented, organized and a strong ability to create professional reports and correspondence.

Attention to details, multitasking, good observation skills, critical thinking, teamwork.

Excellent computer knowledge of Microsoft Office Applications

Goal-oriented and highly motivated with proven ability to work independently and as part of a team.

Theoretical knowledge of research methods, counselling techniques, and developmental psychology

First Aid, CPR and NVCI Certificates

EDUCATION

Community Service Worker Diploma, triOS College 2022

Paralegal Diploma, triOS College 2021

Trillium College 2024

Stockbridge High School Diploma, Stockbridge High School in Georgia 1990

EMPLOYMENT EXPERIENCE

Junior Counsellor-, Volunteer at OWM Inc. Toronto, ON 2008-Present

Assist the Youths and adults in social housing communities to maintain successful tenancies/occupancy to help prevent evictions.

Working with substances abused youths and adults and liaising on their behalf on parenting issues, provide shelters search assistance to troubled individuals.

Prison outreach and counselling, advocate promoting and agreement to indulge in music instrumental learning as a pathway to success.

Effectively responding to the needs of homelessness: Situational in the event of a family crisis, Episodic which relates to the disadvantages of becoming homeless: Chronic homelessness includes individuals who dropped out of school and spent a great deal of time on the streets and cannot reconnect to the community due to mental severe or drug- related issues.

Portfolio agent _ Capital One Toronto ON 2015-2017

Bilingual Customer Care dealing with Credit cards application, increasing credit limit as well as cancelling. Working closely with the supervisor fraud department, investigating, and filing proper documents for review.

COMMUNITY INVOLVEMENT

Executive Director, PJL Foundation Inc. 2014-Present

Worked as a governing body, coordinating, and executing plans-

Evaluated monthly reports of all events based on the work and duties assigned.

Planned different workshops for the team leaders and followed up on progress made.

References available on request.



Contact this candidate