Brenda Franklin

Versatile team member offering over 3 years of experience handling tasks

smoothly and efficiently. Adapts well to changing processes, programs, and team requirements. Eager to contribute to a growing company. 381 NE 1st St, APT 101

Florida City, FL 33034

786-***-****

brendaafranklinn@gmail.

com

EXPERIENCE

U-Haul, Gainesville/Homestead, FL — Remote Representative July 2022 - December 2023

● Interacted with customers by phone, email, or in-person to provide information.

● Responded to inquiries from callers seeking information.

● Coordinated shared Outlook calendar and scheduled meetings and events.

● Provided clerical support to company employees by copying, faxing, and filing documents.

● Experience using Microsoft Word and Excel creating documents and data transferring.

● Handling confidential documents concerning customers.

● Troubleshooting problems when needed.

TJX Companies, Cutler Bay, FL — Merchandise Associate June 2021 - July 2022

● Transported merchandise to the sales floor and restocked shelves, racks and bins.

● Answered customer questions regarding store merchandise, department information, and pricing.

● Organized store merchandise racks and displays to promote and maintain visually appealing environments.

● Removed damaged, out-of-code, not-in-set and discontinued items from displays.

● Greeted, serviced and thanked all customers.

SKILLS

Cleaning Procedures

Revenue Growth

Store Organization

Sales Abilities

Cash Register Operations

Troubleshooting

Computer Management

Problem Solving

Time Management

Ability to Work Independently

Jumparoos, Cutler Bay, FL — Associate

November 2020 - September 2021

● Making children and families as comfortable as possible, ensuring a playful environment for the kids.

● Making and serving food for all customers in a timely manner for a smooth dining experience

● Before, after, and in between shifts, cleaning to provide a neat space for everyone

Skypaq Express, Homestead, FL — Virtual Assistant

July 2019 - December 2022

● Conferred with customers by telephone, chat or email to provide information.

● Completed business correspondence, transcription, and data entry.

● Monitored emails, organized inbox, and prioritized messages for supervisor.

● Kept extensive contact list updated with new contacts and changes to existing contacts.

● Using Excel to transfer data and create documents.

● Using Microsoft 365 for data collection.

EDUCATION

Santa Fe College, Gainesville, FL — Associates of Arts in Psychology

August 2022 - Present

Expected graduation in June 2024

Robert Morgan Educational Center, Miami, FL — High School Diploma

August 2018 - June 2022

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