MENA-KEONA SHANTICE NOKES-DRAKE

**** ******* **.

Alexandria, VA 22315

240-***-****(Cell)

ad28k8@r.postjobfree.com

PROJECT MANAGER/SUPERVISOR- DOCUMENT MANAGEMENT

Mrs. Mena Drake has 15 years of Hands-On and supervisory experience with regards to all aspects of Full Life-Cycle Document Management services. My expertise include: Management of all reproduction support services, Photocopying/Electrostatic File Delivery System reproduction and digital imaging support services, including order processing support services, Preparation implementation of initial order entry for fixed fee orders, Microfilm, Digitization and reproduction support services, and, Quality Assurance. Her overall responsibilities include more than 15 years staff supervision and hands-on work and knowledge in such NARA project tasks as a) anticipated photocopy/electrostatic and microfilm reproduction volumes, NATF order forms, digital and electronic transfer production, customer service. Coupled with her managerial responsibilities she has years of experience in Office Administration, Site Supervisor, Data Entry Clerk, Office Clerk, and Document Specialists. Over the years she has worked in various office process roles such as; receptionist and CSR telephone Clerk, clerical, billing / collection, Data Entry, supervising day to day operations of employees in an office setting, Office record keeping, processing, copier clerk, document prepping, scanning, processing, microfilm digitization.

Mrs. Drake has providing Document Management Supervisory Support Services for the U.S Government - Small Business Administration (SBA) where she was a lead staff member in the primary setup, production, logistics, and senior program staff training of a CIS designed and implemented document conversion system and online database file retrieval system. She was instrumental in providing real-time onsite analysis which help establish policies and procedure which are critical to the success of this new SBA pilot operation. Mena not only provided client site support and training, she headed up and managed staff providing secure services at CTS' Corporate HQ in Rockville Maryland.

skills (hardware/software)

Microsoft Office XP; Outlook, Word, Excel and Access

SQL Server 2005 - Management Studio 2005,Active PDF, IMAGEX doc Scan Software Doc., Imaging Scanning & Retrieval System, SBA Scan Station 1.4.2.0, Fijitsu desktop scanner # 5530C2, Hewlett Packard, Dell, & XEROX Printing, Scan, & Fax Units, All NARA Archives 1 & 2 Reproduction and Microfilm equipment Items. clearance level: Q and SBA levels

MENA-KEONA SHANTICE NOKES-DRAKE

employment history

Vastec Inc, Tampa, FL

Project Manager 04/2018- Present

Assign a staff of up to 10 with individual duties.

Assess status against schedule and ensure on time completion.

Monitor day to day staffing performance, identify problems, implement solutions.

Monitor customer satisfaction and report status daily.

Prepare Monthly and Weekly Productivity Reports.

Monitor and implicate Electronic Transfers on daily basics.

COMPUTER TECHNOLOGY SERVICES INC., Rockville, MD

Project Manager / Document Prep Specialist 01/2008 – 04/01/2018

Write weekly/monthly reports.

Monitor and implicate Electronic Transfers on daily basics.

Train up to 10 subordinate staff on project scanning and document conversion process/methodology.

Monitor day to day staffing performance, identify problems and implement solutions.

Monitor customer satisfaction daily.

Prep documents for scanning and indexing, scan, index and process documents on daily basis.

Triumph Technologies, Inc., Falls Church, VA, Falls Church, VA

On Site Supervisor/Data Entry/Copier Clerk 06/2001 – 01/2008

Prioritizing and delegating work assignments.

Develop schedules, ensure that deadlines are being met, and resolve technical and operational related problems.

Prepare weekly and monthly reports.

Process military orders using data entry and quality control.

Copy and mail military orders daily.

MENA-KEONA SHANTICE NOKES-DRAKE

education

Kaplan University, Bachelors of Science and Business Management, October 2009

Applied Career Training, Arlington, VA

Medical Office Administrator Diploma, December 2003

Wilson Tech Community College, Wilson, NC Certified Nursing Assistant, April 1998

E.T. Beddingfield High School, Wilson, NC High School Graduate, June, 1990

References Upon Request

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