Data Entry Customer Service

Sasandra Brandon

CUSTOMER SERVICE REPRESENTATIVE

682-***-**** ad28js@r.postjobfree.com Arlington, Tx Efficient data entry professional promotes skills in data entry, database management, and customer service. Proven ability to accurately and efficiently enter data into a variety of database systems. Skilled in troubleshooting database issues and providing technical support to customers. SKILLS

• Data Input • Typing Manuscripts

• Data Processing • Data Auditing

• Microsoft PowerPoint • Microsoft Word

• Active Listening • Microsoft Excel

• Call Center Operations • Critical Thinking

• Typing Proficiency • CRM Software

• Problem-Solving Ability • Multi-Line Phone Talent EXPERIENCE

DATA ENTRY SPECIALIST

Cigna HealthSpring

Bedford, TX

November 2018 - Present

• Utilized advanced computer skills to accurately enter large volumes of numerical data into multiple databases and spreadsheets.

• Performed data entry and validation of customer information in a high-volume, fast-paced environment.

• Updated existing records with new information as needed, ensuring accuracy of all entries.

• Utilized multiple software programs to manage data entry functions.

• Maintained a high level of professionalism when dealing with difficult customers.

• Handled customer complaints and inquiries in a courteous and efficient manner.

• Provided exceptional customer service to ensure customer satisfaction.

• Demonstrated excellent communication skills, both verbal and written, to effectively interact with customers.

• Resolved customer complaints promptly and efficiently.

• Developed strong customer relationships and loyalty through effective communication.

• Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.

• Developed positive relationships with customers through friendly interactions.

• Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.

• Met daily customer service quotas with a focus on quality. CUSTOMER SERVICE REPRESENTATIVE

Excla Technologies

Irvin, TX

June 2016 - November 2018

• Maintained a high level of professionalism when dealing with difficult customers.

• Handled customer complaints and inquiries in a courteous and efficient manner.

• Provided exceptional customer service to ensure customer satisfaction.

• Demonstrated excellent communication skills, both verbal and written, to effectively interact with customers.

• Resolved customer complaints promptly and efficiently.

• Developed strong customer relationships and loyalty through effective communication.

• Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.

• Developed positive relationships with customers through friendly interactions.

• Responded to telephone inquiries and complaints following standard operating procedures.

• Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.

• Addressed customers courteously using suitable methods and problem-solving skills.

• Displayed strong organizational skills while managing multiple projects simultaneously.

• Performed data entry tasks accurately and in a timely manner.

• Utilized problem-solving techniques to identify solutions for complex customer inquiries.

• Assisted with training and mentoring new team members. CUSTOMER SERVICE

REPRESENTATIVE/DISPATCHER

City Of Faith Hall

Monroe, LA

March 2014 - June 2016

• Maintained a high level of professionalism when dealing with difficult customers.

• Demonstrated excellent communication skills, both verbal and written, to effectively interact with customers.

• Provided exceptional customer service to ensure customer satisfaction.

• Resolved customer complaints promptly and efficiently.

• Handled customer complaints and inquiries in a courteous and efficient manner.

• Developed positive relationships with customers through friendly interactions.

• Developed strong customer relationships and loyalty through effective communication.

• Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.

• Responded to telephone inquiries and complaints following standard operating procedures.

• Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.

• Addressed customers courteously using suitable methods and problem-solving skills.

• Assisted with training and mentoring new team members. EDUCATION

HIGH SCHOOL DIPLOMA

Hamburg High School, Hamburg, AR

May 1993

REFERENCES

References available upon request.

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