ASHLEY THOMAS

Personable and dedicated professional with extensive experience. Solid

team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses

WORK EXPERIENCE

Customer Service-Oriented

Multitasking & Prioritizing

De-escalation Techniques

Data Entry and Database

Software

Skilled Collaborator

Critical Thinking

Computer & Software Skills

Verbal & Written Communication

Time Management

Multi-Line Telephone Skills

Research and Data Analysis

HIPAA Compliance

Transaction Processing

Knowledge Of Medical Terminology

Efficient and Detail-Oriented

Data Collection and Analysis

10 Key Certified

Live Chat Messaging

Data Entry

Auditing

Live Chat Messaging

Upselling Products & Services

Real time Customer Engagement

SKILLS & PROFICIENCIES

High School Diploma

Natchez High School

EDUCATIONAL BACKGROUND

SUMMARY 769-***-****

a t t ad28jd@r.postjobfree.com

Natchez, Ms 39120

CONTACT

MCI REMOTE 10/2022 - PRESENT

LIVE CHAT AGENT

Interacting with customers via live chat to provide prompt and accurate responses to their inquiries, concerns, or issues. Identifying and addressing customer issues or complaints effectively and efficiently.

Developing a deep understanding of the company's products or services to provide accurate and comprehensive information to customers. Demonstrating excellent written communication skills to effectively convey information, instructions, or solutions to customers. Demonstrating empathy and patience when dealing with customer concerns or complaints.

EMPLOYMENT SOLUTIONS 08/2020 - 10/2022

CHAT AGENT

Engaging in real-time conversations with customers via chat to provide support and address their inquiries or concerns.

Listening to customer issues, analyzing problems, and working to find appropriate solutions. This may involve collaborating with other departments or escalating complex issues to higher-level support teams. Identifying opportunities to promote products or services based on customer needs or preferences.

LIVE OPS 05/2017 - 07/2020

FULL TIME CHAT AGENT

Provided exceptional customer support and personalized recommendations to effectively address client inquiries and requests

Handling multiple chat conversations simultaneously while ensuring timely and accurate responses.

Developing a deep understanding of the company's products, services, and processes. Staying updated on product updates, new releases, and industry trends through training sessions or self-study.

Actively seeking feedback from customers and supervisors to improve performance and customer satisfaction.

IQOR REMOTE 07/2015 - 05/2017

DATA ENTRY OPERATOR

Entering various types of data, such as text, numerical values, or codes, into computer systems or databases.

Ensuring a high level of accuracy in data entry is essential to maintain data integrity and minimize errors.

Proficiency in keyboarding and typing is crucial for performing data entry tasks efficiently.

Checking and verifying data for completeness, accuracy, and consistency. Cleaning and formatting data to ensure consistency and uniformity. Maintaining strict confidentiality and adhering to data security protocols when handling sensitive or confidential information.

Proficiency in using data entry software, spreadsheets, word processing tools, and other relevant software applications.

Contact this candidate