Customer Service Insurance Agent
Resume:
Latoiya Prince
Miami Gardens, FL *****
**********@*****.***
• Over ten years' experience in Customer Service departments of organizations.
• As leader of customer care department, has taken key role in improving customer experience through the following tactics: mentoring, directing, supervising overall functions and staff of customer service operation, handling top-notch professional support services, providing personal interaction, and resolving varied client inquires and complex issues. Authorized to work in the US for any employer
Work Experience
Senior Insurance Agent/CSR
IRT/IQOR/Asurion - Miami, FL
March 2016 to August 2023
As a senior insurance agent at Iqor, I excelled in customer service providing a great experience for each customer I interacted with. As a front-line insurance agent, day to day duties included assistance and solving customer related issues, filing smooth claims for all devices covered, securing customer accounts from fraud and maintaining a good work environment. During my time with the company, I crossed trained into many different accounts learning amazing skills that made me an asset to the company. I provided tech support help, chat support help, customer call backs and email follow-up in this very fast paced work environment. Night Auditor
Hyatt Regency atlanta - Atlanta, GA
September 2009 to April 2012
As a night auditor my main responsibilites were overseeing front desk duties during the night shift. MY duties included helping guests check-in or check out, reviewing guest payments and other details from the day shift to ensure guests provided payment for their stay or any additional requests and acting as a point of communication for customer needs.
Education
High school or equivalent in Diploma
Hialeah-Miami Lakes Senior High School - Miami Lakes, FL Skills
• Customer Service Skills
• Outlook
• Microsoft Excel
• Scheduling
• Laboratory Experience
• Medical Office Experience
• EMR Systems
• Medical Records
• Insurance Verification
• Medical Terminology
• Transcription
• Specimen collection / processing
• Clinical laboratory experience
• Medical Scheduling
• Epic
Contact this candidate