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Customer Service Insurance Agent

Miami, FL
January 30, 2024

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Latoiya Prince

Miami Gardens, FL *****


• Over ten years' experience in Customer Service departments of organizations.

• As leader of customer care department, has taken key role in improving customer experience through the following tactics: mentoring, directing, supervising overall functions and staff of customer service operation, handling top-notch professional support services, providing personal interaction, and resolving varied client inquires and complex issues. Authorized to work in the US for any employer

Work Experience

Senior Insurance Agent/CSR

IRT/IQOR/Asurion - Miami, FL

March 2016 to August 2023

As a senior insurance agent at Iqor, I excelled in customer service providing a great experience for each customer I interacted with. As a front-line insurance agent, day to day duties included assistance and solving customer related issues, filing smooth claims for all devices covered, securing customer accounts from fraud and maintaining a good work environment. During my time with the company, I crossed trained into many different accounts learning amazing skills that made me an asset to the company. I provided tech support help, chat support help, customer call backs and email follow-up in this very fast paced work environment. Night Auditor

Hyatt Regency atlanta - Atlanta, GA

September 2009 to April 2012

As a night auditor my main responsibilites were overseeing front desk duties during the night shift. MY duties included helping guests check-in or check out, reviewing guest payments and other details from the day shift to ensure guests provided payment for their stay or any additional requests and acting as a point of communication for customer needs.


High school or equivalent in Diploma

Hialeah-Miami Lakes Senior High School - Miami Lakes, FL Skills

• Customer Service Skills

• Outlook

• Microsoft Excel

• Scheduling

• Laboratory Experience

• Medical Office Experience

• EMR Systems

• Medical Records

• Insurance Verification

• Medical Terminology

• Transcription

• Specimen collection / processing

• Clinical laboratory experience

• Medical Scheduling

• Epic

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