LEBRON M. HALE III

**** *. ******** ***. **** B Chicago, IL 60637

Email · ad28j1@r.postjobfree.com

Phone. 773-***-****

Skilled in creating communication pipelines to achieve treatment plan implementation and comprehensive patient care objectives. Proven success in increasing retention and improving staff morale through effective communication, employee relations management, and team leadership. Work Experience

EXPERIENCE

DECEMBER 2021 TO MAY 2023

PATIENT SERVICE COORDINATOR, UNIVERSITY OF CHICAGO HOSPITAL

RESPONSIBLE FOR PROVIDING HIGH VOLUME CUSTOMER SERVICE AND CLERICAL SUPPORT TO COORDINATE AND FACILITATE PATIENT CARE WITHIN THE UNITS. THE PSC WILL BE RESPONSIBLE FOR COORDINATING PERIOPERATIVE SERVICES APPOINTMENTS. THE POSITION REQUIRES THE ABILITY TO INTERACT WITH PATIENTS, THEIR FAMILIES, PHYSICIANS AND OTHER HEALTHCARE TEAM MEMBERS WITHIN THE UNIT.

MARCH 2021 TO JUNE 2021

PATIENT SERVICE SPECIALIST, RUSH PHYSICAL THERAPY

WARMLY GREET EVERY PATIENT WITH EYE CONTACT, A SMILE, AND A POSITIVE STATEMENT

ATTENTIVELY REGISTER NEW AND EXISTING PATIENTS AS THEY ARRIVE, OFFERING THEM INFORMATION AS NECESSARY TO ENSURE THEY KNOW WHAT TO EXPECT DURING THEIR VISIT

THOUGHTFULLY SCHEDULE PATIENT APPOINTMENTS IN PERSON OR OVER THE PHONE BY SHOWING EMPATHY FOR THEIR NEEDS AND LIMITATIONS

CAREFULLY CONDUCT INSURANCE AUTHORIZATIONS AND VERIFICATIONS

COLLECT CO-PAYS FROM PATIENTS WITH ATTENTION TO DETAIL

OFFER A FOND FAREWELL, PROVIDING ANY PERTINENT INFORMATION ABOUT THEIR NEXT APPOINTMENT

RESPOND TO REQUESTS FOR INFORMATION FROM PATIENTS, PROVIDERS, AND COWORKERS IN A TIMELY MANNER AND WITH A POSITIVE ATTITUDE

SHOW YOU ARE A TEAM PLAYER WHO IS COMMITTED TO EXCELLENCE BY ASSISTING YOUR PEERS WITH GENERAL CLINIC MAINTENANCE AND UPKEEP

LIVE THE SELECT MEDICAL VALUES IN EVERY INTERACTION, EVERY DAY

JULY 2019 TO DECEMBER 2020

PSR, HOWARD BROWN HEALTH

●BALANCE PROFESSIONALISM AND CREATE CUSTOMER LOYALTY. NOTIFY HOWARD BROWN STAFF OF ALL VISITORS, TAKE MESSAGES, AND PROVIDE BASIC REFERRAL INFORMATION WITHIN THE SCOPE OF KNOWLEDGE AND TRAINING.

●DISTRIBUTE AND RECEIVE REGISTRATION PACKET FOR CLIENTS/PATIENTS.

●INPUT DEMOGRAPHIC INFORMATION, BILLING INFORMATION, AND INSURANCE INTO THE MEDICAL MANAGEMENT SYSTEM.

●CONDUCT FINANCIAL ASSESSMENTS FOR DESIGNATED PATIENTS AS DESCRIBED IN THE POLICY AND PROCEDURE.

●VERIFY INSURANCE BENEFITS FOR ALL NEW PATIENTS, UPON CHANGE OF INSURANCE COVERAGE, AND/OR AN ANNUAL BASIS. THE DOCUMENT COVERED BENEFITS OF THE INSURANCE VERIFICATION FORM.

●TROUBLESHOOT INSURANCE-RELATED PROBLEMS

●WORK WITH OTHER DEPARTMENTS AT HOWARD BROWN HEALTH IN ORDER TO IDENTIFY UNINSURED PATIENTS AND FACILITATE PATIENT CARE

●ASSIST PATIENT ACCOUNTS MANAGER IN BILLING AND COLLECTION OF PATIENT ACCOUNTS.

●COLLECTS CO-PAYMENTS AND ALL APPLICABLE FEES

●CHECKS ID AND INSURANCE CARD FOR ALL VISITS

●ENSURE PATIENT COMPLIANCE WITH AN AGREED PAYMENT PLAN.

●ASSIST IN THE DEVELOPMENT AND REVISION OF BILLING POLICIES AND PROCEDURES.

●DEVELOP FAMILIARITY WITH HOWARD BROWN’S PROGRAM AND FUNDING SOURCES, COMMUNICATE, AND ENFORCE ELIGIBILITY REQUIREMENTS TO CLIENTS.

●PARTICIPATE IN AGENCY-WIDE QUALITY ASSURANCE AND IMPROVEMENT AS NEEDED.

●MAINTAIN PATIENT AND FINANCIAL RECORDS WITHIN STANDARD MEDICAL RECORDS AND ACCOUNTING AND HIPAA PROCEDURES.

●CHECK-IN AND CHECKOUT ALL PATIENTS USING THE MEDICAL MANAGEMENT SYSTEM.

●SCHEDULE APPOINTMENTS FOR CLIENT/PATIENT CARE INCLUDING ALL FOLLOW-UP APPOINTMENTS.

●MAINTAIN BALANCED CASH BANKS FOR ALL RESEARCH STUDIES STIPENDS AND CASH DRAWER.

●INPUT THIRD-PARTY REIMBURSEMENTS (MEDICAID, MEDICARE, AND PRIVATE INSURANCE) INTO THE MEDICAL MANAGEMENT SYSTEM VIA BATCH PROCESSING AS NEEDED.

●VERIFIES INSURANCE IS ACCURATE AND UP TO DATE

●MAINTAINS ESTABLISHED DEPARTMENT AND BILLING POLICIES, PROCEDURES, OBJECTIVES, AND QUALITY ASSURANCE, SAFETY, ENVIRONMENTAL, AND INFECTION CONTROL AND SUGGESTS CORRECTIONS OR PROCESS IMPROVEMENTS

●GENERATES PATIENT REFERRALS TO MEDICAL SPECIALISTS AS ORDERED BY PRIMARY CARE PROVIDERS (PCP), USING THE APPROPRIATE CHANNELS AS DICTATED BY THE PATIENT’S HEALTH INSURANCE CARRIER.

●SAFEGUARDS CONFIDENTIALITY OF THE MEDICAL CHARTS/RECORDS AND COMPLIES WITH ALL LOCAL, STATE, AND FEDERAL LAWS PERTAINING TO MEDICAL RECORDS. COMPLIES WITH ALL HIPAA AND OTHER PRIVACY AND SECURITY REGULATIONS.

●PARTICIPATES AS A TEAM MEMBER WITH MEDICAL SERVICES STAFF, ATTENDING MEDICAL SERVICES MEETINGS AND CONTINUING EDUCATION IN-SERVICES.

●ADHERES TO HOWARD BROWN CORE VALUES AND CUSTOMER SERVICE EXPECTATIONS.

●PARTICIPATE IN EMERGENCY PREPAREDNESS PLAN AS DICTATED BY THE POLICY AND PROCEDURES.

●Performing other duties as assigned.

JULY 2013 TO PRESENT

DESK CLERK, THE THRESHOLDS

●PROVIDE FRONT DESK COVERAGE AND STAFF SUPPORT, AND HELP ENSURE THE SAFETY AND INTEGRITY OF OPERATIONS WITHIN THE ASSIGNED BUILDING FOR THRESHOLDS RESIDENTIAL AND ADMINISTRATIVE SITES.

●ENSURE THAT THE BUILDING IS SAFE AND SECURE BY GREETING AND CHECKING IN ALL RESIDENTS, STAFF AND VISITORS.

●LOG ALL EVENTS ACTIVITIES AND INCIDENTS THAT OCCUR DURING WORK SHIFT.

●ASSIST WITH WELLNESS CHECKS AND MEMBER LOGS.

●Assist with day-to-day administrative operations.

OCTOBER 2016 TO JUNE 2019

CLAIMS ADJUSTER & OFFICE ASSISTANT, SMART RESOURCES & AEROTECH STAFFING

●Received telephone calls while resolving inquiries from agreement holders and repair facilities regarding coverage questions, claim status, and payment turnaround time.

●Verified service contract coverage while validating repair being performed, approving rental/towing, and part/labor charges for the repair facility.

●Applied adjustments as required to part pricing MSRP, labor to a Nationally Recognized Labor Time Guide, and client reimbursement guidelines.

●Questioned or investigated any parts and/or labor discrepancies in order to agree on coverage or amount being reimbursed.

●Handling clerical tasks including: organizing files, scheduling appointments, writing, copying, proofreading, receiving guests, and processing mail

●Answering phone calls while maintaining a high level of service for customers with their inquiries

EDUCATION

JUNE 1998

DIPLOMA, CARVER MILITARY ACADEMY

SKILLS

●Leadership mindset and assertiveness to have my colleagues strive to be the best.

●Dependability

●Responsibility/ Organized

●Compassionate/ Practical

●Goal-Oriented

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