Amber Johnson

Customer Service specialist ll Ashton Carter

USA 02/2022 – 01/2023

Processed claims for the department. Called out to patients and pharmacies with validated voucher information. Processed Post Transactions Reimbursement through the saving card program. Worked on spreadsheets for special projects. Validated and terminated customer accounts.

Customer Service Representative Richelieu USA 04/2021 - 02/2022

Customer contact support in resolving order entry disputes and or inquires, shipping questions, order status and tracking for delivery of the orders placed. Assisted with IT issues on product installations and function performance. Assisted customers with product and order concerns as well. Recommend alternatives to billing and account concerns as well as order status inquiries. Resolved customers billing complaints and issues by way of exchanging products, refunding money and or making adjustments to customer accounts.

Customer Service Representative Hammacher, Schlemmer & Co., Inc. 06/2019 - 12/2020

Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.

Refer unresolved customer grievances to designated departments for further investigation.

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Check to ensure that appropriate changes were made to resolve customers' problems.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

Solicit sales of new or additional services or products.

Determine charges for services requested, collect deposits or payments, or arrange for billing.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Review insurance policy terms to determine whether a particular loss is covered by insurance.

Claims Rep III Anthem, Inc. 04/2009 - 12/2018

Processed claims for the Dept. Also contacted Medical Facilities to ensure procedures were followed for processing testing for patients.

Processed testing orders for hospitals as well as medical facilities and clinics.

Medical Assistant Urgent Care 03/2009 - 07/2011

Took vitals for patients. Worked as the receptionist for the front desk. Processed specimens and testing to be sent to other testing locations. Inspected surgery materials for sutures, injections, and medication administration.

Worked with the auto clav to ensure specimens containers were up to code for processing

Education

Winton Woods High School, High School in Required 2001-01-01

Beckfield College, Associate Degree in Applied Science and Math 2011-01-01

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