Shelby Rodriguez

** ********** **. 828-***-**** ad28ip@r.postjobfree.com (16) Shelby Rodriguez LinkedIn

Education

NORTH GASTON HIGH SCHOOL HIGH SCHOOL DIPLOMA DALLAS, NC 2013

·National Technical Honor Society

·Career Readiness Certification- Silver

·Microsoft Certifications

·Overall, 3.85 GPA

Experience

CUSTOMER SERVICE REPRESENTATIVE CONNEXUS- ACI PAYMENTS INC. SEPTEMBER 2023-PRESENT

·Handling inbound calls to assist customers for payment processing

·Complying with customer and company specifications by abiding by call flow sheet.

·Maintaining control of calls with upset customers- de-escalation tactics.

HOMEMAKER (STAY AT HOME PARENT) N/A OCTOBER 2019- SEPTEMBER 2023

·Executing daily routines in a punctual manner.

·Effectively performing housekeeping and home management duties while raising two small children.

·Scheduling, attending, and record keeping of all appointments.

TRUCK ASSEMBLER DAIMLER TRUCKS NORTH AMERICA JULY 2015- OCTOBER 2019

·Meet the deadline for individual production tasks by the end of shift.

·Check stock levels and report on defective products or machinery.

·Follow the company’s safety and quality guidelines.

WAREHOUSE OPERATOR MEDLINE INDUSTRIES AUGUST 2016- MAY 2017

·Receive and check incoming pick tickets- Picking, auditing, retrieving shipping label, packing, sending packages to respective trucks before deadline.

·Adhere to health and safety policies, and quality standards.

·Understanding time sensitivity with each order, knowing which order to pick first for it to be wrapped, and shipped by deadline.

CUSTOMER ACCOUNT REPRESENTATIVE C3I (TELERX) SEPTEMBER 2014- MAY 2015

·Answering inbound calls and emails, assisting customers with any questions, concerns, update of information, or payments about their accounts.

·Noting all calls into system, I.e., payment method, address, or noting an issue and how it was resolved.

·Employed elevated listening skills to soothe customer dissatisfaction, and exemplary professionalism.