Ida Mercado

**** ********* **** **** *** ****, Jacksonville, FL 32256

Cell 904-***-**** • ad28hz@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Team Lead

Inspire Closing Services – 10/19 – Current

Manages and reviews daily work – in –progress report, which include but are not limited, Closing, disbursement, Reject, Title Clearance, Untouched and Post Clearance reports for a team of 12 +. I am responsible for the coordination of all aspects involved with finalizing the loan closing process, communicating with clients, borrowers, internal staff and outside agencies to facilitate all closing issues in a timely manner consistent with company defined standards. Working with realtors, attorneys and various lenders to address closing instructions, prorate, taxes, calculate loan interest and prepare escrow settlement documents necessary to waive exceptions and also working with Title commitment coordinators to review commitment and address exceptions which must be cleared prior to closing and to determine documentation necessary to waive exceptions. Loan Counselor

TIAA Bank – 11/2016 – 10/2019

Answer inbound phone calls from delinquent borrowers, borrowers requesting loss mitigation assistance, and borrowers in the process of foreclosure. Generate outbound phone calls and when contact is made determine reasons for non-payment, negotiate payment arrangements and offer suggestions to borrowers on how to meet their monthly obligations and advise them as to the possible consequence of not meeting obligations. Obtain borrower’s monthly financial status through asking borrowers a set of questions regarding their reason for non-payment and monthly income and expenses. If loan the qualifies for a 5 month or less repayment plan, calculate and discuss repayment plans terms with borrower(s). Ability to explain loss mitigation options in detail and loss mitigation application process. Demonstrate working knowledge of default and foreclosure timelines and demonstrate working knowledge and understanding of all Collection, breach, and state specific Collection letter processes.

Property Preservation Specialist NRES -

03/2016 – 08/2016

Review client requests and work orders prior to dispatching to ensure consistency with client needs and ensuring the data is correct and that work is issued to dependable vendor partners with the subject matter expertise and proper credentialing for the requested job. Obtain bids for ancillary services, including repairs and maintenance in order to preserve and protect the asset. Negotiates the best pricing with vendors and obtains management approval if pricing and margins are not within pre- approved Investor, Client and NRES ranges or fall outside of minimum gross margins. Reviews and processes vendor and/or client supplied documents relevant to property preservation or repairs, by reviewing documents and supplied data for deficiencies; resolving discrepancies by using standard procedures and/or returning incomplete documents to the appropriate party for clarity and/or resolution. Updates NRES’ and NRES’ client systems, as required. This may include, but is not limited to, data entry, uploading of documents and photos and/or inputting exception or update notes into the various systems. Provides daily follow up by calling and emailing the assigned vendor partner on all outstanding orders that are overdue or due within the next 48 hours to ensure work is completed timely.

Ida Mercado Page 2 ad28hz@r.postjobfree.com

PROFESSIONAL EXPERIENCE continued…

Underwriter and Collector, 09/2007 - 12/2015

JPMorgan Chase- Jacksonville FL

Cultivate and maintain on-going customer relationships. Manages a portfolio of delinquent loans by working with loan modification and determine solutions that will cure the account in a timely manner. Gained extensive experience in underwriting FHA, VA, Fannie Mae, and private loans. Provide meticulous attention to detail in underwriting mortgages.

Report to borrowers, investor, or other 3rd party inquiries, researching, preparing and/or procuring documentation, or analyzing requests in accordance with established guidelines and determining appropriate course of action. Maintain focus on the stated problem and synthesize information and knowledge to achieve a workable solution for both the borrower and the bank. Methodically present options and mitigation terms to borrowers. Monitor accounts through loss mitigation closing process.

Maintain knowledge about the organization, products and services to ensure compliance with federal laws and company guidelines that minimize loan losses and legal concerns. Collection of accounts ranging from 1-181+ days delinquent. Responsible for ensuring compliance with Company's performance metrics for portfolio delinquency percentage, phone, contract comments, contract adjustment and issue resolution. Negotiate payment arrangements with the goal of keeping our borrowers in their homes and foreclosures and repossessions to a minimum.

Maintain lines of communication open after payment is received to allow for early intervention and prevent future delinquency.

Work accounts thoroughly and properly according to state and federal guidelines. Knowledgeable of the various vendors and documentation requirements.

Key Accomplishments

• Balance the need for loan volume growth with the equally important necessity of optimum quality to minimize risk while maximizing profitability.

• Insure loans submittals meet internal and external eligibility.

• Work on several projects that involved aged pipeline delinquent loans pending loss mitigation approval.

• Met and exceeded goals of completing several daily reports and assigning more than 200 loans into the underwriter’s pipeline.

• Working knowledge of real estate titles, deed preparation and closings Ida Mercado Page 3 ad28hz@r.postjobfree.com

• PROFESSIONAL EXPERIENCE continued…

Loss Mitigation Counselor III, 01/2004 – 01/2006

ABN AMRO – Jacksonville, FL

Assisted existing borrowers in pre-foreclosure status. Evaluated borrowers for various workout programs, including loan modifications. Applied credit skills and sound judgment, focusing on key areas of the borrower's ability, stability and willingness to repay their loan.

Maintained high knowledge of the mortgage business and general office skills. Maintained knowledge of federal laws relating to financial privacy, fair lending, collections, bankruptcy, workout, foreclosure, pay-off and assumptions.

Key Accomplishment

• Met and exceeded daily and monthly management goals.

• Received the Top collector award nine months out of the year. TECHNICAL PROFICIENCIES

Microsoft Office, MSP, VLS, Footraces, LPSD, MI websites, Investor Websites, Lender Live, IVault, CCW, Citrix, SharePoint, LISA, ABS, CMS, Weber, Info Source, Federated Servicing, Secured Document Delivery, Financial Service Desktop, IConnect, IConnect Dashboard, Keystone and other miscellaneous Bank Systems.

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