Operations Manager Mental Health
Resume:
ANJANETTE D SHELBY
ADVOCATE/OPERATIONS MANAGER
Contact
Apt 827
Washington, DC 20024
ad28hy@r.postjobfree.com
Objective
Results-oriented professional with over 30 years of dedicated experience in retail and customer service. Possesses a bachelor’s degree in business administration and management from The University of the District of Columbia. Holds certifications in Americans with Disabilities Act (ADA) and Mental Health First Aid. Currently excelling as the Appointed Community Member Commissioner/Chairperson of the DC Developmental Disabilities Council and Vice Chair of the DC Commission on People with Disabilities. Seeking opportunities in advocacy and office positions to leverage expertise in driving positive change and promoting inclusivity.
Education
The University of the District of Columbia
Washington, DC 20008
BA in Business Administration
Key Skills
Certifications: Mental Health First Aid, ADA, Supporting Individuals with IDD & Mental Health Disorders
30 years customer service
Proficient in Microsoft
Experience
May 2023 - Present
Operations Manager • Family First Resource Center
November 2019 - Present
Chairperson/Community Member Commissioner • DC Developmental Disabilities Council (DD Council)
March 2017 – December 2019
Program Assistant • Disability Start-up Network
In my current role, I oversee the generation of accurate and timely daily and monthly reports, while meticulously managing time entries on timesheets and sourcing resources for clients. Serving as an Executive Board member, I played a pivotal role during the Covid-19 pandemic, and I also hold an Advisory Board position with the DC Commission on People with Disabilities, fostering collaborative relationships with community groups. As the Co-Chair of the Advocacy and Public Policy Committee, I testify on Capitol Hill, engaging with Congress and DC Council members. Actively participating in training programs and staying informed about project objectives, I oversee intern work, educate staff on program procedures, and provide administrative support to ensure operational excellence. I proficiently manage digital and physical filing systems, organize meetings, and distribute team-based communications.
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