Shadricka Robinson

Summary:

Energetic, hardworking, and dependable seeking placement in an establishment. Extremely organized, goal-oriented, able to multi-task, and a team player with a strong desire to utilize my education and skills.

Well-versed in assisting in monitoring the utilization of medical services to ensure cost-effective use of medical resources through processing prior authorizations.

Strong experience in initiating authorization requests for outpatient and inpatient services in accordance with the prior authorization list.

Hands-on experience in dealing with medical records and scheduling patients for dialysis.

Making appointments and scheduling procedures for future medical treatments.

Answering questions related to services and making referrals when necessary.

Experienced in the Customer Services industry (On-site / Remote), Sales industry environment, and retail industry environment, with Basic computer processing/data entry software as well as the medical field industry.

Proficient in MS Office suite Word, Excel, Zoom, Outlook, and Teams.

Skilled in data entry – typing (10+ years).

Skills:

Proficient in MS Office suite Word, Excel, Zoom, Outlook, and Teams.

Medical Terminology (10+ years).

Communications (10+ years).

Filing (3 years).

Data Entry – typing (10+ years).

Office Equipment (5 years).

CPR (10+ years).

Medical Records (5 years).

CNA (5 years).

Receptionist (4 years).

EKG (3 years).

Customer Service Skills (10+ years).

Vital Signs (6 years).

Microsoft Word (10+ years).

Microsoft Office (5 years).

Experience Administering Injections.

Medical Office Experience (9 years).

Patient Care.

Phlebotomy (7 years).

Retail Sales (3 years).

Triage.

Venipuncture (7 years).

EMR Systems (10+ years).

Windows (10+ years).

Documentation review.

Patient monitoring (10+ years).

Analysis skills.

PCI.

QuickBooks.

Hospitality.

Anatomy Knowledge.

Hospital Experience.

Clerical Experience.

HIPAA.

Epic.

Insurance Verification.

Laboratory Experience (7 years).

Work Experience:

Medical Assistant (Contract)

Aya Healthcare / Methodist Hospital - Richardson, TX

Oct 2023 to Jan 2024

Traveler Medical Assistant & Phlebotomy Tech traveling around the world doing contracts assignment's up to 6-13 weeks.

CSR - Customer Service Representative (Direct Hire)

Health Net, a Centene Corp – (Remote)

Jun 2023 to Oct 2023

Assisted in monitoring the utilization of medical services to ensure cost-effective use of medical resources through processing prior authorizations.

Initiated authorization requests for outpatient and inpatient services in accordance with the prior authorization list.

Routed to appropriate staff when needed.

CSR - Customer Service Representative (Contract)

Centene / Salem Solutions, LLC - (Remote)

Mar 2023 to Jun 2023

Assisted in monitoring the utilization of medical services to ensure cost-effective use of medical resources through processing prior authorizations.

Initiated authorization requests for outpatient and inpatient services in accordance with the prior authorization list.

Routed to appropriate staff when needed.

Certified Medical Assistant/Phlebotomist (Part-time)

ProTouch Staffing - Frisco, TX

Dec 2021 to Feb 2023

Traveler Medical Assistant & Phlebotomy Tech traveling around the world doing contracts assignments. up to 6-13 weeks.

CSR - Customer Service Representative (Part-time)

LHH Solutions / Ado Professional Solutions, Inc - (Remote)

Oct 2022 to Dec 2022

Dealing with medical records and scheduling patients for dialysis.

Patient Intake Coordinator (Contract)

Fresenius Medical Care / Ado Professional Solutions, Inc (Remote)

Sep 2022 to Dec 2022

Welcomed, registered, and admitted patients at healthcare facilities.

Gathered information about the patient and created patient records.

Made appointments and scheduled procedures for future medical treatments.

Answered questions related to services and made referrals when necessary.

Certified Medical Assistant (CMA) (Contract)

AMN Healthcare - Dallas, TX

May 2021 to Jun 2022

Traveler Medical Assistant & Phlebotomy Tech traveling around the world doing contracts assignment's up to 6-13 weeks.

Customer Service Representative (Direct Hire)

Williams-Sonoma, Inc. - (Remote)

Jan 2020 to May 2021

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Responded to customer requests for products, services, and company information.

Assisted customers with setting appointments, shipping, and special order requests, and arranging merchandise pick-up at other locations.

Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.

Answered customer telephone calls promptly to avoid on-hold wait times.

Medical Assistant (Direct Hire)

Urgent Care Now - Garland, TX

Dec 2019 to Nov 2020

Responsible for everything from administrative work to patient and physician support tasks at hospitals, doctor offices, medical clinics, and other facilities.

They may help get a patient's medical history information or take their vital signs.

PCT (Patient Care Technician) (Direct Hire) (Nigh-shift)

St.Vincent Hospital - Little Rock, AR

Feb 2018 to Dec 2019

Assisted with patients working closely with the patients and helping with basic care.

Took vitals and worked in conjunction with nurses.

Medical Assistant/Front Office (Internship then full-time)

The Shot Clinic - Little Rock, AR

Aug 2019 to Nov 2019

Hired PRN after 160 hours of externship and administered a wide variety of injections both intramuscularly and subcutaneously.

Proper procedures and documentation demonstrated.

Education:

High School Diploma, Camden Fairview High School - Camden, AR May 2009.

Certifications and Licenses:

National Certified Phlebotomist - November 2017 to Present.

Certified Nursing Assistant (CNA) - June 2019 to Present.

CPR.

National Certified Medical Assistant - December 2019 to December 2024.

First Aid Certification.

BLS Certification.

RMA.

Certified Medical Assistant - December 2019 to Present.

CPR Certification - April 2022 to April 2024.

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