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Administrative Support

Kansas City, MO
January 30, 2024

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Ajahnae George

Kansas City, MO ***** 816-***-****

Veteran of five years of service in the United States Air Force. More than 200 airmen received counseling regarding their rights, benefits, and chances of reenlisting. The main point of contact for any administrative support initiatives is the commander. Requirements include strong interpersonal and communication skills, as well as the capacity to solve problems quickly and effectively for clients. I'm currently searching for a challenging yet rewarding job where I can give the best support possible by utilizing my interpersonal skills. Professional Experience

Trident Care- Account Coordinator

April 2023- Present

● Assist clients or accountable parties with their written and verbal questions about the status of their accounts in accordance with policy.

● Compile, amend, and send account billing in compliance with the terms of the client agreement.

● Assure that all invoices are filed in accordance with procedure and policy guidelines, accurately and on time.

● Continue to pursue prompt payment on accounts that are past due as well as current.

● Work closely with the facility intake department, prepare and submit billing in compliance with the customer contract, and settle any discrepancies with the accounts.

Bread Financial, Missouri - Payment Solutions Associate May 2022 - April 2023

● Making cold calls to clients or customers to arrange payment plans for those who are unable to pay or to negotiate settlements.

● Educating borrowers about base due balances, payment plans, and methods of making payments.

● Helping with settlement-related problems and teaching colleagues how to make allocations. Blue Cross Blue Shield, Kansa City, MO - Claims Examiner July 2020 - November 2020

● Resolved possible billing issues with medical service providers, saving money in the process.

● Management relied on me to help with claims processing for different claim groups that Zenith administered nationwide because of my ability to pick up on different benefit plans and procedures quickly.

● Tests were conducted on the efficacy of claim system conversions in order to verify the accuracy of the data and processing.

● Sent a formal response in response to a complicated regulatory complaint.

● Capacity to operate in remote areas without direct supervision and meet service and quality standards. U.S Air Force (Active Reserve) Whiteman AFB, MO - Personnel Unit Program Coordinator July 2015 - September 2020

● Evaluating and putting into practice force management strategies like force management boards and selective enrollment, as well as advising airmen on career advancement and program eligibility.

● Providing incentive programs and counseling airmen on benefits and alternatives for reenlisting.

● Offering counsel and reports, along with statistics, to commanders in order to support them in making personnel decisions about assignments, promotions, assessments, identity cards, retirements, benefits, entitlements, retention, awards, decorations, retraining, casualty, personnel dependability, and programs for personnel readiness.

● Over 200 members receive assistance in preparing DTS and Reserve Travel System (RTS) vouchers and accruals from the commander, who serves as their main point of contact for all administrative support programs. acting as a point of contact for the unit's members

U.S Bank, Overland Park, KS - Account Service Representative February 2020 - July 2020

● Serving as the main point of contact for business matters and fielding calls both in and out.

● Communication between relationship managers and program administration during each client interaction, supporting the analysis and resolution of operational issues the customer has encountered by utilizing the Consultative Account Management technique.

● Helping with client systems, program implementations, and delinquency management; encouraging standards with clients and processes by doing away with paper reports and other ineffective program management methods; assisting in the adoption of electronic and web-based solutions.

Maximus Federal, Kansas City, MO - Staffing Coordinator October 2019 - December 2019

● Arranged a variety of HR policies and practices for newly hired staff working on regional projects.

● Responsible for posting job openings, interviewing, evaluating, arranging job offers, scheduling, orienting, and onboarding new hires, verifying employee documentation for external hires, promotions, or lateral movements, and reconciling vendor invoices.

● Answering questions from walk-in workers about policies, benefits, payroll, processing, and any other work-related issues that come up while conducting audits, monitoring progress, and following up with workers to guarantee compliance.

● Carrying out audits of background checks and pursuing compliance with staff to guarantee adjudication completion and compliance Quest Diagnostics, Lenexa, KS - Customer Service Representative II July 2018 - May 2019

● Managing all client inquiries about test and service inquiries, patient results reporting, service malfunctions, and other tasks in order to provide outstanding service.

● Reporting laboratory results to clients and patients in compliance with established guidelines, accurately and completely recording reporting or call histories, and keeping thorough and accurate records are all duties.

● Resolving routine problems with patient testing and result reporting by getting in touch with the client; additionally, reporting client concerns in compliance with established guidelines.

● Along with managing SPARCS, Sun-HBS, and Salesforce, other tasks included informing clients about Quest Diagnostics test procedures, keeping them informed about any delays in mail-ordered prescriptions, looking into cancellations, and handling lost orders.

PAE FCI Federal, Lee’s Summit, MO - Data Entry General Clerk March 2018 - June 2018

● Choosing the best techniques from a variety of protocols and applying straightforward modifications and interpretations from comprehensive handbooks and guidelines

● Looking up the key in fields such as date of birth, A-file number, name, alias, address, attorney name, address, corrections, updates to applicant/petitioner data, and other relevant data.

● In addition to filing and confirming the accuracy of the data entered into USCIS systems, the candidate must also possess a thorough understanding of Microsoft Office, including the use of PowerPoint, Word, Excel, and Access. Education

Hogan Preparatory Academy, Kansas City, MO - High School Diploma May 2014


United States Air Force Service Country United States Rank: E4 July 2015 - September 2020


● Outstanding time management and prioritization abilities, including the capacity to operate in a hectic production setting Excellent communication and presentation skills, both in written and spoken forms. Capacity to Interact with a Broad Customer Base in an Effective Way

● Proficiency in Microsoft Word, Excel, and other business applications

● Capacity to act professionally and diplomatically in high-stress situations

● Excellent organizational skills with meticulous attention to detail, timeliness, and accuracy

● Capability to handle client information in a confidential manner

● Installed a digital filing system that enhanced records management and customer follow-up procedures.

● Integrating additional CRM data fields that enhanced customer insights for the sales team, we were able to

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