Project Management Operations Manager

Tracey Gelling

Plano, Texas 972-***-**** ad28hj@r.postjobfree.com linkedin.com/in/traceygelling/ SUMMARY

Project Management with 5+ years of experience in managing complex projects from initiation to closure. Proficient in project management tools such as Wrike. Delivered projects on time and within budget. Led 20+ team elevating revenue 25% Microsoft Office skills. Completed a Project management Certificate. EXPERIENCE

PROJECT MANAGEMENT COORDINATOR 04/2023-Present

TBX Employee Benefits Plano Texas

• Administered the successful configuration, testing, scheduling, and management of outgoing client EDI transmissions, resulting in a 25% improvement in delivery efficiency and a 30% reduction in transmission errors

• Facilitated direct communication with stakeholders, carriers, and vendors to manage 100 EDI projects; ensured smooth implementation and renewal timelines, resulting in a 15% boost in customer satisfaction

• Advocate for better ways to accomplish tasks and increase efficiency across teams, resulting in a 50% reduction in project completion time

• Communicate with technical and non-technical co-workers, facilitating continuous interaction between users, development, and QA teams throughout the SDLC, resulting in a 95% testing success rate

• Facilitate team meetings and training, ensuring all team members are up to date on project status and requirements

• Think critically about how best to achieve the team’s mission, resulting in a 20% increase in project success rate

• Create clear and concise documentation for all projects in project management system

• Optimized workflow efficiency by utilizing mid to high-level Microsoft Office skills, including Outlook, Word, Teams, and Excel, to analyze project data and generate comprehensive reports, saving 10+ hours per week

OPERATIONS MANAGER 04/2019-08/2023

Row House McKinney, Texas

Spearheaded end-to-end HR and administrative activities, leveraging ADP payroll system, managing benefits administration, and implementing efficient resource management and scheduling processes, derived in a reduction of 20% in operational costs and streamlined workflows

Led and executed project management efforts for the complete build-out of a studio, encompassing sourcing, construction, and installation phases, while collaborating with contractors and third-party vendors, enhancing branding and decoration elements

Managed a $500K budget, and ensuring project completion within the designated timelines

Directed initiatives to cultivate an environment of accountability and open communication, ensued a 25% increase in staff retention and the delivery of high-quality customer service Page 2

REALTOR 04/2016-08/2023

Ebby Halliday Richardson Texas

Facilitated and guided clients in real estate transactions, facilitating seamless buying, selling, and leasing processes; fostered strong client relationships emerging in a 25% increase in referral business..

Orchestrated successful sales negotiations, securing the best prices for clients and maximizing return on investment, resulting in an average 20% higher sale price compared to market benchmarks

Authored contracts, optimizing terms and conditions to meet unique customer needs and preferences, followed in a 15% increase in customer satisfaction and a 25% reduction in contract disputes

Directed staging activities, decorating homes to appeal to buyers, coordinating vendors, and assisting homeowners with completion of cost-effective repairs to maximize return on investment

Orchestrated the end-to-end construction of a custom home, overseeing every stage from blueprint to final move-in; ensured seamless execution of architectural plans, interior design, and construction processes

OPERATIONS MANAGER 7/1994 - 11/2015

GunGearToGo, LLC / Bullet Trap Inc – Plano, TX

Orchestrated and directed a high-performing team of 20+ associates, optimizing customer interactions to drive sales, deliver comprehensive product knowledge, and elevate revenues by 25% through exceptional customer experiences

Developed and managed operating budgets of approximately $3M, utilizing QuickBooks for financial record keeping and sales reconciliations, resulting in streamlined financial processes and accurate reporting

Guided precise and detailed records management practices, working closely with ATF to execute comprehensive audits, validating adherence to stringent local and federal regulations, and maintaining a flawless compliance record

Strategically leveraged digital marketing and social media channels, resulting in an impressive +$5M in annual sales at Bullet Trap, transforming the company's revenue from $1M to an exceptional level EDUCATION

COLLIN COLLEGE PLANO, TEXAS

SKILLS

• Project Management Methodologies-Agile, Waterfall

• Project Management Applications- Fluent in Wrike

• Software Proficient in Office-Word, Excel, Outlook, Teams

• Stakeholder Management

• Risk Management

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