Danny Crinson

**** ** **** ***** #****, Henderson, NV 89052 • 702-***-**** • ad28hc@r.postjobfree.com Education

University of Nevada, Las Vegas January 2012 – August 2013 Master of Science in Hotel Management 3.92 GPA University of Glasgow, Scotland September 2007 – July 2011 Master of Arts in Psychology 1st Class Honours Degree with Merit (approx. 4.0 GPA)

Work Experience

Operating Partner/General Manager Rosa Ristorante, U.S April 2022 – Present

Opened the restaurant and towards end of tenure acted as sole operator.

Responsible for all daily operations including but not limited to FOH/BOH management, HR management, POS system management, sales training, billing, payroll, inventory & purchasing, banquets & catering, entertainment management & talent acquisition, curate beverage program, assist with PR program, and all insurance compliance.

Personally built majority of the regular client base for a restaurant in a difficult location.

Property manager for building on the evening after full time property manager left at 5pm

Added nightly live entertainment to drive revenue.

Solely organized every large party buyout of the restaurant, including a wedding ceremony.

Winner of Desert Companion Neighborhood Restaurant of the Year 2022.

Worked directly with acclaimed chef Rob Moore.

Service Director/General Manager Locale & El Luchador, U.S May 2019 – Apr 2022

Assisted with opening venues including pre-opening checklists/execution and training.

Responsible for daily operations including staffing, inventory management, ordering and financials.

Oversee a staff of over 30 employees including both FOH and BOH.

Toast & OpenTable liaison becoming advanced in both.

Ensure all weekly goals are met to company standards: including labor, dry goods and pour cost.

Manage all elements of recruitment, training, development, coaching and counseling.

Responsible for ensuring the highest service standard is extended to every guest which is reflected in Locale’s 4.9 OpenTable rating and 97% recommendation rate.

Developed close relationships with all distributors while acting as daily point of contact.

Recipient of Nevada Restaurant Associations 2019 Best New Restaurant, Named one of seven best restaurants in the country by GAYOT, Nominated for James Beard Award restaurant of the year. AGM The Black Sheep LLC., U.S Nov. 2017 – May 2019

Responsible for daily operations including bar, floor, BOH, and quarterly menu changes.

In charge of staffing, recruitment, HR, inventory management/orders, & financial reporting.

Toast & OpenTable liaison becoming advanced in both.

Negotiated deals with distributors ensuring diversified products while maintaining costs.

Created several organizational systems including inventories, pars, and health department records.

Recipient of Neighborhood Restaurant of the Year, New Restaurant of the Year, Off The Strip Restaurant of the Year, Chef of the Year (EC Jamie Tran) and 2018 Diner’s Choice Award. Sales Manager World Crawl, U.S Jun. 2015 – Jun 2017

As a sales agent responsible for stopping passing guests and closing sale with full price discretion.

Personal accountability for money handling, daily and weekly quotas and swales targets.

When promoted to sales manager, responsible for a team of 30 sales agents and all associated targets, admin, compliance; as well as the continuing growth of the company.

Transformed lower performing evening shift into top performers often beating day shift by two and three times gross sales.

Nightlife/Beverage Manager Caesars Entertainment Inc., US Aug. 2013 – Sep. 2014

Solely managed swing shift (responsible for 63% of department’s $55 million revenue) daily operations of all beverage outlets at Harrahs Las Vegas, ensuring great customer service is delivered by staff of over 218 people.

Opened The Cromwell managing daily operations of nightlife outlets & training.

Trained in mixology by Salvatore Calabrese, one of the world’s leading mixologists.

Managed staff by delivering recognition/corrective action utilizing union regulations & relevant paperwork.

Received a supervisor feedback score of 4.44/5, the highest on the beverage management team.

Managed compliance including company policies/standards & safety. Named department safety representative.

Reduction of pour cost (from 17% to 16%) through strict implementation of new regulatory policies meaning a

$468,000 cost reduction resulting in 2% flow through increase to the bottom line.

Increase in O/I from 58.2% to 61%.

Monitor multiple reports to implement change where necessary including P&L, service scores, efficiencies.

During Q4 created beverage department’s service action plan which saw an increase in categorization for both servers and bartenders week over week throughout 2014.

Managed ACM 2014 awards, in charge of VIP and green room, serving and handling celebrities. Sales Manager Lloyds Banking Group. Glasgow, U.K Sep. 2008 – Dec. 2011

Directly managed a 15 person team, indirectly managed a floor of 100 banking consultants.

Delivered individualized development/coaching plans in sales, customer service & efficiency.

Received multiple “Inspire” awards for management style as nominated by consultants and higher management.

Recruited approximately 30 staff including interview process through to probation management.

Enforce disciplinary procedures including the termination of employment for approximately 18 team members.

Champion of People (HR), responsible for entire Senior Management Team’s balance scorecard.

Winner of several accolades including Top Performing team in Scotland as a manager.

Awarded both Salesman, & Customer Service advocate of the month on numerous occasions as a banking advisor.

Completed several HR management courses as part of this role as well as becoming site’s senior safety officer. Internship

Analyst Blau & Associates. Las Vegas, NV Dec. 2012 – May 2013

Interned alongside executive team of Co-owners Elizabeth Blau & Kim Canteenwalla, and executive team.

Worked on several high profile projects in conjunction utilizing time management and prioritizing skills.

Projects ranged from the conceptualization stage through to opening of new properties and re-strategizing of non-performing properties including hotels, restaurants & bars.

Created and implemented social media strategic plan for use in property and presentation to clients. Multiple other positions held.

Awards & Achievements

Nominated for Las Vegas’ 40 under 40 most influential people. 2021.

UNLV thesis published in tier one Journal of Hospitality Journal. 2021.

Make-A-Wish grantor for multiple wishes, from beginning to completion. Las Vegas, NV 2016 - 2017.

Recipient of Caesars Entertainment Chairman’s Award. 2013.

Fourth person to be awarded HFTP Presidents Award by Global President Raman Rama. 2012 - 2013.

Greatest recruitment increase for HFTP chapter, awarded at national conference. 2012 - 2013.

UNLV’s Spring 2013 (50th) Commencement Speaker, opening for Jimmy Kimmel. Las Vegas, NV. 2012 – 2013.

LVCVA Hospitality Heroes Award for being inspirational figure in hospitality. Las Vegas, NV. 2012 – 2013.

Hilton Foundation Recognition Award for industry impact since moving to Las Vegas. $1000.00 prize. 2012 – 2013.

Helped menu development of Neapolitan at Cosmopolitan under acclaimed Mariena Mercer. Las Vegas, NV. 2012.

Committee members including President of multiple University societies. Glasgow, UK/Las Vegas, NV. 20008 - 2013.

Raced for University of Glasgow competitively in ski dual slalom, winning British Champions. Glasgow, UK 2008.

Placed on Glasgow University’s Dean’s List for academic performance placing in top 2%. 2009 – 2011.

Contact this candidate