MM Mary Matthews

Clarkton, North Carolina ***** 910-***-****

ad28h7@r.postjobfree.com

PROFESSIONAL

SUMMARY

Brings proven track record of success in determining eligibility and resolving complex cases. Works professionally with clients to develop and implement successful strategies for maximizing services and benefits. Skilled in problem- solving and identifying solutions meeting clients' needs. SKILLS Program knowledge

Effective communication skills

Resource information

Applicant engagement

Application Review

Teamwork and Collaboration

Dependable and Responsible

Problem-Solving

Decision-Making

Organization and Time

Management

Self-Motivated

Proficiency in Microsoft programs

WORK HISTORY ELIGIBILITY CASEWORKER 11/2022 to 10/2023 Brunswick County DHHS Bolivia, NC

Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.

Communicated with people from various cultures and backgrounds on application process.

Reviewed applications for different aid programs and determined which qualification criteria for individuals.

Scheduled appointments with applicants to gather information and explain benefits processes.

INTAKE CASEWORKER 07/2018 to 11/2022

New Hanover County DHHS Wilmington, NC

Determined eligibility and suitability for programs by performing client intake interviews.

Assessed needs of each client and recommended appropriate services and resources.

Maintained high level of client confidentiality, following strict guidelines, and recommendations.

Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.

CASEWORKER 04/2016 to 07/2018

Columbus County Dept Of Social Services Whiteville, NC Monitored case progress for timely completion and compliance with applicable regulations.

Use NCFAST Database to enter customer information and determine program eligibility.

Determined if applicants met eligibility for public assistance programs. Operated computer and imaging equipment to retrieve and enter data into electronic case records.

Interviewed applicants and explained scope of different available benefits. MEDICAID BILLER/RECEPTIONIST 01/2014 to 01/2016

Coastal Billing AR Specialist Riegelwood, NC

Handled account payments and provided information regarding outstanding balances.

Prepare and submit claims to NC Medicaid for review. Organize patient medical costs and assign codes for each service provided.

Maintained accurate records of customer payments.

ACCOUNTS PAYABLE SPECIALIST 08/2011 to 11/2013

BB&T Bank Whiteville, NC

Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.

Reached out to vendors and customers to verify information and follow up on client issues.

Investigated daily variances and corrected errors to resolve discrepancies. Produced month-end closing reports and provided actionable suggestions on remittance for quick resolution.

BEHAVIORAL TECHNICIAN 01/2009 to 06/2011

Home Care Whiteville, NC

Observed clients by listening to concerns and recording observations, reporting mental health issues or unusual behavior to appropriate professionals.

Encouraged clients to develop work skills and participate in social, recreational and therapeutic activities to enhance interpersonal skills or develop social relationships.

Performed scheduled patient safety checks and documented results to establish patients' well-being.

Developed and maintained positive relationships with clients to create safe and supportive environment.

EDUCATION Associate of Arts 08/2024

Cape Fear Community College, Wilmington, NC

High School Diploma 05/2003

East Bladen High School, Elizabethtown, NC

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