Customer Service Project Management

SEQUOYAH CLIFF

** ********* *****, *******, ** **305 Phone 731-***-**** ad28gx@r.postjobfree.com SUMMARY

Dedicated Administrative professional with a solid background in high-volume office environments focused on delivering exceptional clerical and operational support. Personable and communicative with a friendly demeanor and sound judgement to handle diverse daily tasks with minimal oversight. Well versed in managing office supplies, paperwork, and project needs.

SKILLS

• Excellent customer service skills, routinely displays courteous and tactful behavior while projecting a positive and professional image within federal organizations.

• A clear, logical, and precise communicator, able to establish rapport with internal and external stakeholders which includes clients, vendors, colleagues, and motivate individuals to achieve organizational objectives.

• Strong attention to detail; manage projects succesitsfully until completion.

• Strong organizational, administrative, and technical skills with advanced knowledge in Microsoft Office.

• Strong in Excel, Word, and PowerPoint.

• Superb writing and oral communication skills; excellent project management skills.

• Creative, resourceful, and flexible team player, able to adapt to changing priorities while maintaining a positive attitude and a strong work ethic.

EDUCATION

University of North Alabama - 2007-2011

Colorado Technical University; Bachelor of Science in Business Administration PROFESSIONAL EXPERIENCE

Coram CVS Specialty; Patient Coordinator Representative October 2020 - Present

• Process orders from referral sources and patients, responding to phone and fax inquiries, and resolving patient complaints.

• Assess patient needs and document referral requests for coordination of care.

• Provide information pertaining to equipment supplies and services to applicable departments in order to bring a patient on service with the Company.

• Coordinate with the Insurance Verification Team to process patient details and collect benefit coverage information.

• Relay insurance coverage to referral sources, patients, and discuss forms required for billing with patients.

Jackson Madison County General Hospital; Clinical Records Specialist December 2017 - July 2020

• Assembled patient’s charts, records, patient information on unit records and routes patient's charges.

• Transcribed physician orders, completes related forms, schedules procedures via computer and/or manual process, adds forms related to procedures to chart and notifies licensed personnel.

• Answered telephone and appropriate pages and relays information to appropriate team member and notifies physician of consults and schedules appointments for office visits.

• Transcribed nursing orders in nursing system, updates computerized patient care plan, scans medication records and other unit records.

• Maintained charts and adds forms, posts lab, x-ray and other related reports; dismantles chart and collects all patient related forms necessary for discharge or transfer.

• Performed responsibilities as related to the safe disposal of hazardous pharmaceutical waste.

• Performed related responsibilities as required or directed. Jackson Madison County General Hospital; Patient Transport November 2015 - December 2017

• Received and documents complete information regarding patient transport from the patient tracking system and/or dispatcher.

• Safely transported inpatients and outpatients between hospital departments using wheelchair, stretcher, bed, or escort as appropriate.

• Performs direct and indirect patient care responsibilities to meet patient needs.

• Ensured patient safety by checking patient's armband and chart; using Seatbelts when available; placing guardrails in the upright position at all times during transport; properly transporting oxygen and IV pumps with patients; assisting the patient to and from bed to wheelchair to stretcher.

• Ensured patient record accompanies the patient. Signs patient on and off the nursing unit when transported.

• Assumed responsibility for ensuring continued occupational growth. Incorporates age specific principles into job responsibilities and communication skills.

• Participated in the Quality Improvement Plans.

UGN; Production Operator/Team Lead

March 2013 - November 2015

• Trained new employees on proper use of equipment.

• Maintained all process documentation in a timely and accurate manner, and perform all pre-start checklists, glue weights, tallies, and other job-related audits and system checks.

• Observed operation of machinery in assigned cell duties to provide quality parts in conformance to customer specifications.

• Signed off on work performed for traceability.

• Performed 5S duties as required and maintain housekeeping standards of cell assigned.

• Communicated effectively with other team members in the cell as well as attend all team meetings, problem solving sessions, training, shift meetings, etc.

• Reported immediately any job-related injuries to cell coordinator.

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