Post Job Free


Sign in

Medical Assistant Customer Service

Las Vegas, NV
January 30, 2024

Contact this candidate




***** * ********* ** #**** LV NV 89129

Seeking to obtain a secure and challenging position that will allow me to utilize my various skills while enabling me to learn and grow within my position. Education

Pima Medical Institute Las Vegas, NV May 2010-Jan 2011 Medical Assistant Certificate

Professional Experience

CenterWell Senior Primary Care – Las Vegas, NV March 2022 - August 2023 Clinic Administrator

-Plan and direct the work of personnel who provide outpatient care to patients in a clinical setting

-Develop and lead implementations for staffing plans, policies and procedures for the facility

-Worked closely with clinicians to ensure optimal patient outcomes

-Prepared financial reports and budgets using Excel, Word and PowerPoint

-Oversaw all aspects of the recruitment and hiring process for all open positions

-Created and maintained all schedules for the clinic

-Responsible for implementation of all safety policies and procedures

-Ensured completion of safety training for all new hires

-Responsible for processing of all payroll for direct reports

-Developed and lead implementation of new policies and procedures for the facility

-Coordinated and provided day to day oversight to my team

-Collaborated with upper management, top professionals and specialists in selection of methods, techniques and analytical approach

Southwest Medical Associates – Las Vegas, NV May 2019 - March 2022 Clinical Ops Supervisor - SMArt Team

-Supervise 30 telephonic Medical Assistants and daily operations of the department

-Administer department policies and procedures in a consistent and timely manner

-Recruit, hire, train and supervise assigned employees

-Ensure that office space, supplies, equipment and assistance are provided and maintained appropriately

-Actively participates in financial reports, budget and prepare variance reports

-Identifies and resolves work problems to ensure quality patient care

-Prepare daily/weekly/monthly productivity reports

-Manage assigned projects

-Oversee all business related functions including all payroll functions

-Responsible for implementation of safety functions

-Ensuring completion and maintaining of safety training for all new hires and existing employees

-Collaborate with Doctors from all departments in the organization to create and update all protocols, policies and procedures

Southwest Medical Associates – Las Vegas, NV Sept 2017 – May 2019 Medical Assistant - Gastroenterology

-Intake of patients -Processing of all referrals

(Weight, Height, BP, Meds, Etc.) -Educating patients on Prep for Colonoscopies

-Working up to 50+ tasks daily -Scheduling patients in IDX

-Processing RX Prior Authorizations -Processing Procedure Prior Authorizations Southwest Medical Associates – Las Vegas, NV Oct 2014 – Sept 2017 Lead Medical Assistant/On Demand Medicine

-The Lead of a team of 8 employees -Implementing new processes

-Coaching employees -Updating & maintaining schedules for 3 clinics

-Preparing cash deposit for clinic -Performing monthly audits on employees

-Maintaining & updating yearly policies -Ordering all clinic supplies

-Screening & intake of patients -Handling of all customer service issues

-Entering charges for procedures done in clinic -Working charge error report Southwest Medical Associates – Las Vegas, NV Oct 2013-Oct 2014 Telephonic Medical Assistant

-Receiving & answering 50+ calls a day -Refilling medications per protocol

-Ordering labs per protocol -Implementing CORE/HEDIS measures

-Scheduling appointments for patients -Working SureScript RX tasks

-Working tasks for 20+ providers -Problem Solving

University Medical Center – Las Vegas, NV April 2013 – October 2013 Patient Attendant

-Observing mentally unstable patients & making sure they do not harm themselves

-Help unstable patients to the restroom & showering

-Help bed ridden patients with eating & everyday activities Vitality Medical & Wellness Center – Las Vegas, NV June 2011 – April 2013 Clinic Supervisor

-Oversaw all clinic day-to-day operations -Supervised a staff of 3

-Processed all documents for billing -Processed all payroll

-Prepared all deposits and took them to the bank -Maintained all Inventory/Supplies for Clinic Vitality Medical & Wellness Center – Las Vegas, NV December 2010 – June 2011 Medical Assistant/Phlebotomist

-Taking Patient Vitals -Venipuncture’s

-Preparing Patients for Procedures -Processing of Blood, Urine, Tissue Samples

-Administer Injections -Checking Patients In & Out

-Ordering of all Front & Back Office Supplies -Scheduling Patient Appointments

-Verify Insurance -Obtain Prior Authorizations

-Assisted Dr. with Procedures (Mole Removals, Pellet Insertions, Cyst removals, etc.)

-Patient Education (Diet Education, Administering of Self-Injections, Taking Medication, Etc.) References available upon request

Contact this candidate