Maria Morales Randall

Experience in office management & administration, customer satisfaction, problem solving, time management, project management, team oriented. I am honest, punctual, proactive, sense of urgency, professional & tech savvy.

Fort Myers, FL 33905

ad28gk@r.postjobfree.com

+1-239-***-****

Experienced Office Manager with Construction background. Have a Bachelor’s in BA & HR, tech savvy, fast learner, team player with customer service satisfaction. Authorized to work in the US for any employer

Work Experience

Mobile Notary Signing Agent

MR - Fort Myers, FL

March 2023 to Present

As a supplement income on my personal time.

Office Manager

RFC - Fort Myers, FL

November 2023 to December 2023

• Create & Organized multiple schedules, tables.

• Establish solid relationships with team members, coworkers & employees

• Coordinate teams & projects

• Manage the close out process and ensure completion in a timely and organized manner.

• Submit timely reports, payments & invoices

• Create & Manage employee & teams work schedules

• Permitting all municipalities SWFL

• Coordinates and schedules appointments for department and CEO/Owner

• Inbound & Outbound calls sales & customer service

• Responsible for coding and processing payments

• Record keeping files

• Establish new processes & training as needed

• Accounts Payable & Receivable

• Assist with Marketing & Generate leads

• Leading and overseeing, and managing important financial components, including vendor & subcontractors relationships

Contract Administrator

Juniper Landscaping - Fort Myers, FL

March 2023 to October 2023

• Ensures proper paperwork, including permits and certificates, is completed timely and in accordance with relevant laws and regulations

• Responded to associates/employees inquiries and questions related to pay, paid time off, scheduling, assignments, complaints, policies and procedures, and the on-boarding process.

• Prepare new hire packages and conduct New Employee Orientation

• Provide HR support in the areas of employee development, recruitment, compensation/benefits, organizational development, performance management and employee and labor relations.

• Create and updated landscape installation project billing and invoicing

• Assist with proposals and project documentation

• Reviewing job costing for accuracy and identifying corrections needed

• Ensuring job files and client accounts are maintained in Aspire software system

• Processing new employees and assisting with onboarding

• Generating POs for vendor purchases

• Managing End-of-Month reporting queues

• Provide customer services to incoming calls and visitors

• Assisting management team with additional projects

• Enter inventory counts for EOM

• Assist Account receivable and payable with collections, payments or documents Bid & Hiring Coordinator

WB Interior's LLC - Fort Myers, FL

October 2022 to March 2023

• Identified opportunities on which to submit bids and feeding into the decision over whether to bid for the work

• Work with the estimators of the project team and the client organization to obtain the information required to compile the bid

• Upload and manage project documents into our online bid management platform

• Post job offer in different platforms to attract the most candidates, evaluate and qualify them per filters pre established

• Coordinate new employees start- onboarding.

Office/Operations Manager

USSI - Fort Myers, FL

October 2019 to July 2022

• Evaluate and Hire new employees

• Provide HR support in the areas of employee development, recruitment, compensation/benefits, organizational development, performance management and employee and labor relations.

• Running and evaluating Background

• Assist with execution of the recruitment process

• Assist & Coordinates with coordination of different employee events.

• Conduct exit interviews and prepare final termination paperwork for departing staff members.

• Coordinates / facilitates HR investigations.

• Responded to associates/employees inquiries and questions related to pay, paid time off, scheduling, assignments, complaints, policies and procedures, and the on-boarding process.

• Prepare and execute Payroll type in on spreadsheets and timekeeping systems

• Maintaining employee files, document retention, report generation, processing changes to employee records in HRMS systems and appropriate persons, completing logs and checklists, processing required forms and worksheets, and maintaining HR data, forms, and documents.

• Prepare new hire packages and conduct New Employee Orientation

• Keep records of the supplies, materials and equipment

• Schedule equipment maintenance

• Schedule emergency services requested by customers

• Elaborate estimates & service quotes & follow up for approvals

• Supervise the teams, employees & operations management

• Create & Maintain vendors relationships & Negotiate prices keeping Record of prices increases or decrease

• Process and evaluate the inventory in the warehouse

• Submit timely reports, payments & invoices

• Create & Manage employee & teams work schedules

• Assist with semi annual & annually company audits

• Tracking supplies & change orders for accounts and customers

• Identifies areas for improvement, considers innovative ideas as solutions, and makes recommendations to solve problems and improve processes.

• Create, Manage, Evaluate & Modify procedures

• Assists with the design, development, and implementation of special projects.

• Maintaining open and effective communication

• Maintaining accurate and timely information & files

• Leading and overseeing, and managing important financial components, including vendor & subcontractors relationships

• Ensures proper paperwork, including permits and certificates, is completed timely and in accordance with relevant laws and regulations

• Coordinates office maintenance, mailing, shipping, office supplies inventory

• Organize and schedule meetings and appointments

• Coordinate with IT on incoming or outgoing office equipment

• Maintains managers’ calendars to coordinate work flow and meetings and coordinates meetings and conferences using Microsoft Outlook.

• Acts as backup to VIcePresident overseeing Operations

• Supervise Operations Managers, Crew members and office staff

• Manage, train, and hire office staff

Office Manager

King's Car Wash Venture LLC - Fort Myers, FL

December 2017 to January 2022

Supervise all the procedures are followed.

Inspect the vehicles before being delivered to the customer. Cashier

Inventory

Customer Service & Office Manager:

Ensure the satisfaction of our customers

Resolution of inquires, problem or complaints

Bill our House Accounts and Collections

Sales

Open and Close the Store

Gather up the payroll information

Sales and commission report

Keep the employee files updated

Organize the receipts and deposits Monthly

Marketing and Social Media Manager

Ensure all the advertising and campaigns are active and reach our target group Design the brochures, flyers,

Manage the Website

Analysis the advertising reach out

Translation & Interpretation

CSR Dispatcher

Solera - Fort Myers, FL

January 2017 to December 2017

Dispatch Department for Insurance Auto Auctions. Outbound and Inbound calls. Seasonal Driver

UPS - Fort Myers, FL

November 2016 to December 2016

Business Owner

EvolucionRH - Guatemala

January 2010 to August 2016

Build my own company offering multiple outsourcing service in HR & Administrative Field.

• Massive Hiring (+100 candidates per day)

• Couching & Trainings

• Administrative, Operative & Sales Manuals

• Background Checks

• Payroll

Education

Bachelor's in Business Administration/Management/HR International College - Guatemala City

January 2005 to February 2014

Skills

• Human resources

• Construction

• Microsoft Office

• Computer skills

• Communication skills

• Organizational skills

• Employment & labor law

• Customer service

• Bilingual

• English

• Time management

• Spanish

• Microsoft Outlook

• Contracts

• Typing

• Microsoft Excel

• Recruiting

• Conflict management

• Microsoft Word

• Continuous improvement

• Microsoft Powerpoint

• Analysis skills

• Administrative experience

• Accounts payable

• Office management

• Interviewing

• Personal assistant experience

• Training & development

• Google Docs

• Account management

• DocuSign

• Talent acquisition

• Supervising experience

• Senior leadership

• Marketing

• Project management

• Residential construction

• Dispatching

• Logistics

• Project management software

• Leadership

• Editing

• Microsoft Project

• Property management

• Sales

• Employee orientation

• Office experience

• Accounting

• Filing

• Management

• SharePoint

• Bookkeeping

• Clerical experience

• Construction administrative experience

• Front desk

• Microsoft Publisher

• Accounts receivable

• Adobe Acrobat

• Project scheduling

• Customer relationship management

• Team management

• Budgeting

• Windows

• Cash handling

• Purchasing

• Sales management

• Salesforce

• Guest services

• Blueprint reading

• Telemarketing

• Presentation skills

• Social media management

• Executive administrative support

• Google Suite

• Phone etiquette

• Slack

• CRM software

• Appointment scheduling

• Event planning

• Relationship management

• Document management systems

• Computer literacy

• Operations management

• Hospitality

• Computer networking

• Mobile applications

• iOS

• Accounting software

• Procurement

• Project coordination

• Website management

• Writing skills

• Payroll

• QuickBooks

• Math

Languages

• Spanish - Expert

Certifications and Licenses

Driver's License

Certified Notary Public

April 2023 to May 2027

Procore

Present

CRM

BuilderTrend

Present

Assessments

Spreadsheets with Microsoft Excel — Proficient

January 2022

Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient

Customer focus & orientation — Proficient

July 2022

Responding to customer situations with sensitivity Full results: Proficient

Data entry: Attention to detail — Proficient

July 2022

Maintaining data integrity by detecting errors

Full results: Proficient

Customer service — Proficient

January 2022

Identifying and resolving common customer issues

Full results: Proficient

HR: Compensation & benefits — Proficient

February 2022

Knowledge of compensation and benefits programs

Full results: Proficient

Customer service — Proficient

July 2022

Identifying and resolving common customer issues

Full results: Proficient

Sales skills — Proficient

July 2022

Influencing and negotiating with customers

Full results: Proficient

Office manager — Proficient

July 2022

Scheduling and budgeting

Full results: Proficient

Attention to detail — Proficient

March 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Scheduling — Proficient

March 2022

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

SKILLS

Computer Skills - Windows 8,10, Intermediate MS Office (Word, Excell, Power Point, Outlook and other packages. Basic Adobe Photoshop C6,

Internet Skill - Social Media, Newlestter - CRM - Oracle (basic) - Quickbook (basic)

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