Customer Service Substitute Teacher

JAZMYNE KING

ad28fn@r.postjobfree.com 254-***-**** Killeen, TX 76549

Objective

To gain employment with a company that offers a positive atmosphere that allows me to gain more knowledge and experience.

Skills

• Lesson Plan Implementation

• Multitasking and Organization

• Problem-Solving

• Decision Making

• Creative Thinking

• Payment Processing

• Reservation Confirmation

• Customer Service

Experience

KISD

Substitute Teacher

11/2021 - Current

• Working as a substitute teacher for middle schools I am around children all day which I love

• Being able to assist them in any way that I can

• Duties working for KISD

• Adhering to the curriculum and lesson plans assigned by the regular teacher

• Following procedures and achieving lesson goals

• Assigning and explaining homework

• Enforced classroom routines to keep students on schedule and operating at consistent level.

• Provided notes and reports on school day activities to primary teacher.

• Requested as substitute teacher based on excellent referrals and trusted performance.

• Educated students in various subjects to provide seamless transition during absence of head teacher.

• Tutored students individually and in small groups to help with difficult subjects.

• Front office duties

• Data entry

• Putting students and parents information into system

• Making copies

• Assisting parents

• Updating students profiles

• Entering attendance sheets

Vacasa

Customer Service Representative

03/2021 - 05/2022

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

• Set up and activated customer accounts.

• Educated customers on special pricing opportunities and company offerings.

• Informed customers about billing procedures, processed payments and provided payment option setup assistance.

• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

• Made outbound calls to obtain account information.

• Volunteered to help with email-based and phone support to customers at times when the department was swamped with calls and messages.

• Adjusted bills and refunded money to resolve customers' service or billing complaints.

• Answered questions from customers that came in through the company's online chat feature.

H-E-B Grocery

customer service representative

05/2020 - 10/2020

• H-E-B as a, / bagger, I would interact with people all day and assist not only with customers but my coworkers as well

• Duties working at H-E-B:

• Help coworkers bag groceries for Customers

• Help customers to their vehicles with their groceries

• Greet Customers on arrival and let customer be aware of needing a face mask

• Handing out face masks

• Maintaining a clean work environment

• Returning grocery carts

• Stocking Groceries

Texas Roadhouse

Roadhouse Associate

01/2018 - 02/2019

• I would interact with people all day! Working as a host and being the first person each customer saw once they walked in, and last person to see when they leave, it was my duty to make sure they had a smile when they arrived and when they left

• My duties at Texas Roadhouse:

• Greet Customers with a smile as they walked in

• Seat customers to their tables while having a small conversation with them all the way to their seats

• Place free appetizer on tables for guests, and accommodate any booster seats, kids menu, extra wheel chair space etc

• Maintain clean bathroom spaces, and front of the house work area.

• Answered customer questions and provided store information.

• Built and maintained relationships with peers and upper management to drive team success.

Education

• Central Texas College Killeen, TX Expected in 01/2024

• McLennan Community College Waco, TX Expected in 01/2024 References

• Jesse Henderson 254-***-****

• Tayona Arnold 254-***-****

• Wanda Fox (254) 338- 5106

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