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Customer Service High School

High Point, NC
January 30, 2024

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Q High Point, Nc 27260


High School Diploma

Richmond Senior High School

Rockingham, NC

June 2012


+ Customer Service-Oriented

* Data Entry and Database

* Skilled Collaborator

+ HIPAA Compliance

* Oracle EnterpriseOne

* Issue and Complaint Resolution

* Strong Telephone Etiquette

* Customer Service and Assistance

* Billing Adjustments and Refunds

* Financial Assistance

* Revenue Growth Strategies

* Document and Records


* Mass Customization

* Call Volume and Quality Metrics

* Team Goals

* Appointment Scheduling

* Insurance Verification

* Eligibility Determination

+ Technical Support

* Troubleshooting

* Sales Report Generation

* Understanding Customer Needs

* Quote Preparation

+ Trained in Salesforce

+ Membership Inquiries and


* Safety Regulations

* Sales Quota Achievement

* Query Escalation

* Customer Account Management

+ Administrative and Office Support

+ Team Management


Personable and dedicated professional with extensive experience. Solid team

player with upbeat, positive attitude and proven skill in establishing rapport

with clients. Articulate, enthusiastic and results-oriented with demonstrated

passion for building relationships, cultivating partnerships and growing



Healthcare Customer Service Rep Remote 10/2021 - Present

* Providing support to patients by answering their inquiries, addressing concerns, and

resolving issues related to healthcare services, insurance coverage, or medical billing,

* Verifying patient insurance information and coverage to ensure accurate billing and


* Educating patients about their insurance benefits, explaining coverage details, and

assisting with claims inquiries.

* Assisting patients with billing questions, clarifying charges, and resolving payment-related


+ Patients with appointment scheduling, rescheduling, and ensuring smooth coordination

between healthcare providers and patients,

Quantum 3 Media

Customer Service Lead Remote 06/2020 - 10/2021

+ Supervising a team of remote customer service representatives while ensuring that they

provide exceptional customer service to clients.

+ Ensuring that customer service representatives adhere to quality assurance standards and

processes while troubleshooting customer issues.

* Conducting training sessions for customer service representatives to improve their skills

and knowledge of the products and services the company offers.

* Monitoring and reporting on customer service representative performance metrics

including call volumes, response times, customer satisfaction levels, and first-call


* Ensuring remote customer service representatives have access to necessary software

tools, phones, and other necessary resources to provided exceptional customer service

Anomaly Squared

Customer Service/Tech Support Remote

* Responding to customer inquiries and providing solutions or assistance with product or

service-related issues.

+ Assisting customers with technical issues they encounter while using software, hardware,

or digital products. This may involve guiding customers through step-by-step

troubleshooting processes, providing instructions, or remotely accessing their devices for


* Identifying and resolving customer issues by gathering relevant information and using

problem-solving skills.

02/2018 - 05/2020


Customer Service Rep Remote 10/2017 - 02/2018

+ Responsive to customer contacts in a professional, accurate, timely and courteous manner.

* Ascertains the nature of the contact and records information in the appropriate system.

+ Provides accurate answers to member inquires by following standard policies and procedures.

* Interacts in a positive, respectful manner and establishes and maintains cooperative working

relationships with intemal and external customers.

+ Utilizes defined criteria to determine member qualification for Health Management programs.

* Coordinates collection of necessary information, including member co-pays or payments when


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