SYNETHIA HARRINGTON
CONTACT
(0-336******* ad28ff@r.postjobfree.com
Q High Point, Nc 27260
EDUCATION
High School Diploma
Richmond Senior High School
Rockingham, NC
June 2012
SKILLS
+ Customer Service-Oriented
* Data Entry and Database
* Skilled Collaborator
+ HIPAA Compliance
* Oracle EnterpriseOne
* Issue and Complaint Resolution
* Strong Telephone Etiquette
* Customer Service and Assistance
* Billing Adjustments and Refunds
* Financial Assistance
* Revenue Growth Strategies
* Document and Records
Management
* Mass Customization
* Call Volume and Quality Metrics
* Team Goals
* Appointment Scheduling
* Insurance Verification
* Eligibility Determination
+ Technical Support
* Troubleshooting
* Sales Report Generation
* Understanding Customer Needs
* Quote Preparation
+ Trained in Salesforce
+ Membership Inquiries and
Renewals
* Safety Regulations
* Sales Quota Achievement
* Query Escalation
* Customer Account Management
+ Administrative and Office Support
+ Team Management
PROFILE
Personable and dedicated professional with extensive experience. Solid team
player with upbeat, positive attitude and proven skill in establishing rapport
with clients. Articulate, enthusiastic and results-oriented with demonstrated
passion for building relationships, cultivating partnerships and growing
WORK EXPERIENCE
MCI
Healthcare Customer Service Rep Remote 10/2021 - Present
* Providing support to patients by answering their inquiries, addressing concerns, and
resolving issues related to healthcare services, insurance coverage, or medical billing,
* Verifying patient insurance information and coverage to ensure accurate billing and
eligibility
* Educating patients about their insurance benefits, explaining coverage details, and
assisting with claims inquiries.
* Assisting patients with billing questions, clarifying charges, and resolving payment-related
concerns.
+ Patients with appointment scheduling, rescheduling, and ensuring smooth coordination
between healthcare providers and patients,
Quantum 3 Media
Customer Service Lead Remote 06/2020 - 10/2021
+ Supervising a team of remote customer service representatives while ensuring that they
provide exceptional customer service to clients.
+ Ensuring that customer service representatives adhere to quality assurance standards and
processes while troubleshooting customer issues.
* Conducting training sessions for customer service representatives to improve their skills
and knowledge of the products and services the company offers.
* Monitoring and reporting on customer service representative performance metrics
including call volumes, response times, customer satisfaction levels, and first-call
resolution.
* Ensuring remote customer service representatives have access to necessary software
tools, phones, and other necessary resources to provided exceptional customer service
Anomaly Squared
Customer Service/Tech Support Remote
* Responding to customer inquiries and providing solutions or assistance with product or
service-related issues.
+ Assisting customers with technical issues they encounter while using software, hardware,
or digital products. This may involve guiding customers through step-by-step
troubleshooting processes, providing instructions, or remotely accessing their devices for
support.
* Identifying and resolving customer issues by gathering relevant information and using
problem-solving skills.
02/2018 - 05/2020
Alorica
Customer Service Rep Remote 10/2017 - 02/2018
+ Responsive to customer contacts in a professional, accurate, timely and courteous manner.
* Ascertains the nature of the contact and records information in the appropriate system.
+ Provides accurate answers to member inquires by following standard policies and procedures.
* Interacts in a positive, respectful manner and establishes and maintains cooperative working
relationships with intemal and external customers.
+ Utilizes defined criteria to determine member qualification for Health Management programs.
* Coordinates collection of necessary information, including member co-pays or payments when
necessary,