Maryelis Swei

ad28fa@r.postjobfree.com 954-***-**** Hollywood, FL 33020

Summary

Motivated to improve service satisfaction and contribute to overall company success. Service-focused professional with a knack for building productive working relationships. Strong presenter, communicator and problem resolutionist able to work effectively with deverse customers and individual needs. Solid team player who offers a positive and cooperative attitude.

Skills

System Administration

Personnel training and development

Inventory Control

Proficient in MS Office applications

Bilingual in Spanish and English

Team Leadership

Salesforce

Project Management

Experience

Partner Support Tier 2 Specialist – Arise Virtual Solutions Inc. (Miramar, FL) - October 2016 – Present

Subject matter expert to 15 representatives, delegating tasks, conducting performance evaluations, and providing corrective counseling.

Led training for all representatives on customer service best practices.

Maximized accuracy, productivity, and customer experiences by reviewing processes and devising changes.

Fostered strong customer relationships by responding promptly, accommodating specific needs and exceeding expectations.

Child & Youth Program Technician – Marine Corps Air Station New River (Jacksonville, NC) January 2014-August 2016

Maintain control and accounts for whereabouts and safety of children and youth ranging in age from 6 weeks to 18 years.

Plan, coordinate, and conduct activities for program participants based on observed needs of individual children and youth.

Supervised participants during daily schedule of indoor and outdoor activities and on field trips, outings, and special events.

Collects, maintains, and reports program participation data.

USPS Customer Service Supervisor – Convergys Corporation (Jacksonville, NC) January 2011– December 2013

Supervised training of new team members and mentored each to promote productivity, accuracy, and friendly service.

Managed department schedules to maximize coverage during peak hours.

Ensured team member performance by providing supervision, scheduling, counseling, and evaluations.

Monitored service levels and ensured business objectives are being met, customer service quality and positive interfaces with customers.

Education

BS Information Technologies Data Analytics – Southern New Hampshire University – January 2023

Associates Applied science (AAS) - Coastal Carolina Community College – Jacksonville, NC – January 2014

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