Customer Service Representative

JUSTICE N. KING

*** *********** ** ******, ** **************@*****.*** 601-***-****

EDUCATION

Mississippi College, Clinton, MS

Bachelor of Business Administration, Dec 2018

Northwest Community College, Oxford, MS

Associate of Applied Science, Paralegal Studies, May 2016

GPA: 3.0

EXPERIENCE

Valor Global (Work from Home), Phoenix, AZ

Customer Service Representative 1, November 2020-Present

Interviews claimants returning at specified intervals to certify claimants for continuing benefits

Assists applicants in filling out forms, using knowledge of information required or native language of applicant

Schedules unemployment insurance claimants for adjudication interview when question of eligibility arises

Answers questions concerning registration for jobs or application for unemployment benefits

Robert Half (FedEx Employee Solutions Contact Center), Memphis, TN

Payroll Clerk, October 2019- 2020

Work together with human resources and aids the execution, maintenance, security, and testing operations

Prepares and maintains accurate records and reports of payroll transactions

Issues, or reissues physical or replacement checks or direct deposits due to payroll errors or final discharge

Ensures compliance with federal, state, and local payroll, wage and hour laws

Works closely with HR Director and willing to be involved in some entry level HR tasks

Working knowledge of federal, state, local tax regulations

Ensures accurate and timely processing of payroll updates including new hires, terminations, and changes to pay rates

Implements, maintains, and review payroll processes to ensure timely and accurate processing of payroll transactions including salaries, benefits, garnishments, taxes, and other deductions

Chick-fil-A, Madison, MS

Cashier, August 2016-2018

Processed customer payments by cash, debit, gift, and credit card

Inquired about guest experience and smooth any issues

Take to-go orders by phone and in-person

Coordinated with hostess, floor, and kitchen staff regarding special customer requests Filled in for hostess as needed and assist with dining room arrangements

Home Depot, Oxford, MS

Bookkeeper, August 2014-2016

Assisted customers over the phone regarding store operations, product, promotions and orders

Increased efficiency and eased workloads by creating and Excel financial recording system, processed payroll, numerous electronic deposits and employee pay adjustments

Balanced and handled cash

Helped customers with questions, problems and complaints in person, on the phone, and by email

Menchies Yogurt Place, Ridgeland, MS

Cashier, August 2011-2012

Greeted customers upon entrance and handled all cash and credit transactions Received consistent positive feedback from guests

Handled guest complaints, maintained a positive dining experience for all

Organized racks and shelves to maintain the visual appeal of the store

Handled cash, check, credit and automatic debit card transactions with 100% accuracy Educated customers on product and service offerings

Schwartz & Associates, Jackson, MS

Intern, August 2011-2012

Served as front desk receptionist through greeting clients and communicating with various constituents

Answered phone calls

Filed and organized documents

Helped clients with questions, problems and complaints in person, and on phone

ACCOMPLISHMENTS

Phi Theta Kappa Honor Society, Member, 2015-Present

Theta Phi Beta Honor Society, Treasurer, 2015-2016

Northwest Community College, Dean’s List, Recipient, 2014-2016

Alpha Kappa Sorority Inc., Rose Petal Protégé (Group leader), 2010-2011

REFERENCE

Available Upon Request

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