Betty L Newland

**** ******* ***, ********, **** 43231

Cell- 614-***-****, Home-614-***-****

ad28eq@r.postjobfree.com

PROFILE SUMMARY

Medicaid Customer Service 1

Customer Service Rep/Support Supervisor Analyst

PC knowledge Windows 7

Excellent Phone Rapport

Customer Service skills

Data Entry

EXPERIENCE

Ohio Department of Medicaid, Columbus, Ohio

2013-2015

Provider Enrollment Specialist

Receives incoming calls from Medicaid Providers such as Doctors, Nurses, Non-Agency Personnel

Maintain Integrity to processing the applications to assure that we have accurate applications an no fraud

Provides information to Providers in reference to questions about Medicaid enrollment and the time line to process

Offers great customer service to every call

Access of MITS(Information Technology System) to locate information for providers/customers

Provide update & changes that are faxed in to Provider Enrollment from the providers

Use of the PC & Email and fax machine daily

Trilegiant Corporation, Westerville, Ohio 2003-2013 Customer Service Representative

Receives incoming calls from clients/members

Maintains good rapport/and provides feed back to customers

Provides benefit explanation to current and potential customers

Offers great customer service to every call

Ohio Department of Jobs and Family Services, Columbus, Ohio 2002-2003 Quality Assurance Officer

Assured program participants of job compliance

Collected daily compliance stats and reports

Implemented training course for participants

Submitted weekly and monthly reports

Jewish Family Services, Columbus, Ohio

2001-2002

Program Coordinator

Initiate training workshops and programs for the community

Coordinated Home buying Workshops & Savings Program(IDA)

Interviewed potential program participants/maintained stats

Provided monthly reports to the Director and Funders The Godman Guild Association, Columbus, Ohio

2000-1985

Community Program Coordinator

Workforce Development Facilitator

15 Years Program Coordinator Event Planner

Developed Excellence In Community Rapport

Participated and was Member of The Columbus Task Force EDUCATION

Columbus State Community College & Ohio Dominican College, Columbus, Ohio Business Administrative degree pending.

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