Jocelyn Gomez

262-***-**** ad28ep@r.postjobfree.com WI

SUMMARY

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues. SKILLS

● Data Entry ● Customer Service

● Product Knowledge ● Microsoft Excel ● Multi-Task Management ● Active Listening

EXPERIENCE

Virtual Assistant

February 2023-January 2024

● Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication

● Processed invoices, bill payments and receipts to track finances, resulting in accurate financial records.

● Created PowerPoint presentations to effectively communicate ideas.

● Answered telephones and emails, replying to customer and vendor inquiries and issues quickly and effectively.

Shipping / Receiving Clerk, Ariens Distribution

May 2021-January 2022

● Input/Output drivers Via computer

● Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records.

● Used Outlook to send emails

● Use of AS400

● Logged inbound and outbound discrepancies for wrong products, incorrect quantities and damages.

Hostess, Applebee's

December 2017-December 2020

● Provided excellent customer service by anticipating customer needs.

● Managed the waiting list, ensuring that all parties were seated in a timely manner.

● Greeted guests and gathered information to seat groups or place on waitlist.

● Coach new employees

● Answer and screen calls in a timely matter

● Clean and maintain all areas within the restaurant

● Take orders as needed

EDUCATION

Indian Trail And Academy, Kenosha — High School Diploma 2019

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