Laporsha Hayes

Organized and efficient Data Entry Clerk with 9 years of experience in data

organization, proofreading and word processing. Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines. Efficient and precise with commitment to finishing jobs quickly and accurately. Proven to work closely with coworkers for effective data management. Skilled in document digitization, office modernization and data organization for enhanced productivity.

Skills

Ability to work well with others

Very goal oriented

Dependability.

Interpersonal skills.

Conflict resolution.

Active listening.

Adaptability.

Empathy.

Decision-making

Complaint resolution

Multi-line phone talent

Efficient customer service expert

Schedule Management

Dental terminology knowledge

Work History

2018-01 - 2024-01 Data Entry Clerk/Customer Support HCA Patient Account Services, Houston, TX

Completed data entry tasks with accuracy and efficiency. Houston, TX 77099

346-***-****

ad28em@r.postjobfree.com

Entered numerical data into databases with speed and accuracy using 10- key pad.

Organized, sorted, and checked input data against original documents. Sorted documents and maintained organized filing process. Scanned documents and saved in database to keep records of essential organizational information.

Developed and maintained databases to store customer information. Collated and organized data entry documents into filing systems for easy access.

Created and maintained data entry logs to track data entry activities. Verified accuracy of data entered into system to produce error-free reports.

Handled incoming customer service inquiries from patients, prescribers, insurance companies, external partners, or internal partners. Researched and resolved problems in a timely manner.

Assist the callers by helping them understand the need for additional information to complete the benefits investigation process, or transfer of the case to the pharmacy partner.

Create and/or edit a patient's record in the database system by entering demographics, insurance information, and prescription from incoming referrals (referrals are received via incoming phone calls, facsimile, or a prescriber web portal).

Initiated outbound telephone calls to patients for various reasons such as to collect additional information to complete a benefit investigation, or to explain the outcome of the benefit investigation conducted by the Reimbursement Specialist among other reasons.

Contacted prescriber via phone, facsimile, or mail to request additional information needed for the completion of a benefit investigation, provide the benefit outcome, or inform them in the event that the patient is not being responsive to telephone calls or mailed letters among other reasons. Attach incoming facsimile images to a new or existing patient record. Identity and escalate concerns received from patients, prescribers, partners, or insurance companies so that corrective action can be pursued accordingly.

Generate letters and brochures for patients, prescribers, or partners. Adhere to the quality, production, and turnaround standards associated with the assigned program.

2017-03 - 2019-09 Chat Support Executive

American Express, Houston, AL

Assisted customers with order placement, product returns and order tracking.

Trained new team members on live chat procedures and customer service protocols.

Assisted team leader with coaching and mentoring of new employees. Handled inbound customer chat conversations from various websites. Responded to customer inquiries and provided accurate information about products and services via live chat.

Monitored customer conversations and provided timely, knowledgeable assistance.

Asked open-ended questions to determine which products or services would be best fit for customer's needs.

Worked closely with each customer to carefully resolve issues within timely fashion.

Provided online demonstrations to educate customers on product features and online help resources.

Researched customer inquiries to provide accurate and up-to-date information.

Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.

Documented all customer information accurately in computer system, providing dated notes for future reference.

Handle a wide variety of customer inquiries via online chat

- Provide accurate information about the products and services via online chat

Narrow down on appointment information to schedule appointments Capture customer contact information for lead generation and client review

Summarize interactions based on customer needs for client review Develop and maintain a knowledge base of the evolving products and services

2015-04 - 2017-03 Chat Support Specialist Lead

Integrity Net, Houston, TX

Monitored customer conversations and provided timely, knowledgeable assistance.

Researched customer inquiries to provide accurate and up-to-date information.

Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action

Answers incoming customer live chats regarding website navigation issues, service questions, and general client concerns

Evaluate customer interactions and elevate issues to Online Chat Manager when appropriate

Create relationships with new customers to better understand and achieve their needs

Respond to the customer questions, inquiries, requests and problems accurately, concisely and appropriately

Promotes interest in client products and services

Consistently achieves established standards of the positions Provide administrative support to the customer service team Assist with overflow work and other duties as needed 2011-11 - 2015-04 Medical Data Reviewer

Methodist Healthcare, Houston, TX

Maintained patient confidence by keeping patient records information confidential.

Uploaded physician progress notes, history, and physicals into electronic medical records.

Maintained patient records in compliance with security regulations. Processed medical records requests from outside providers according to facility, state, and federal law.

Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers. Maintained patient records systems by archiving, scaning and indexing important documents and files.

Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.

Responded to patient inquiries to provide information and details of medical records.

Analyzed complex medical records to identify discrepancies in accuracy and completeness.

Supported medical staff by providing organized and accurate medical records.

Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information. Printed and photocopied documents to provide patients with copies of medical records.

Reviewed charts and flagged incomplete or inaccurate information. Scanned medical records in digital format for easy retrieval and accessibility.

Reviewed medical records for completeness and filed records in alphabetic and numeric order.

Followed exact procedures for handling transfers and other releases of medical records.

Input data into computer programs and filing systems. Verified accuracy of patient information in medical records. Followed up with medical staff regarding missing information in patient records.

Sorted and distributed incoming and outgoing medical records. Identified new methods to optimize medical records management. Maintained accuracy, completeness, and security for medical records and health information.

Utilized electronic medical record systems to store, retrieve and process patient data.

Education

2009-08 - 2012-07 Diploma

Glenda Dawson High School - Pearland, TX

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