A personable and dedicated customer service representative with extensive experience in customer relations and Data Entry. Works hard to be a solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Relentlessly motivated to maintain customer satisfaction and contribute to company success makes her an asset in whichever role and/or department assigned.
Efficient and Detail-Oriented
Medical Insurance Rep
Verbal and Written Communication
Creative Problem Solving
Order and Refund Processing
08/2022 to 10/2023
(Remote) Customer Service Supervisor
Cross trained in multiple departments to know all company needs and train new employees.
Analyzed and updated all necessary changes to Salesforce software
Processed comprehensive customer support for group events and party bookings via phone, email, text, and web-chat.
Customized CRM using the most up-to-date tools (i.e., workflows, triggers)
Noted customer correspondence in CRM to track requests, problems and solutions.
Adjusted credit card deposits for modified bookings, demonstrating financial acumen.
Audited internal data and processes to identify and manage initiatives, improving business performance.
Recommended metrics and models based on observed trends.
Worked with internal teams to understand business needs and changing strategies.
08/2019 to 01/2023
Data Entry/Account Administrative Representative
Performed administrative tasks and assisted in executing business solutions
Successfully entered data into company database and validated the accuracy of valuable company information
Used and analyzed data from automated information aggregators to update the database
Generated data reports, enter company findings into the database and perform backups
Supported data entry across departments as requested, switching promptly to new projects.
06/2017 to 08/2018
Customer Services Representative
Assisted staff with resolving complex customer issues and implementing targeted solutions.
Cross trained in multiple departments to process customer service requests via phone support, email support or live chat when needed.
Documented customer correspondence in CRM to track requests, problems and solutions.
Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services
Guided customers through troubleshooting, navigating the company website/mobile app or using the products or service using digital tools
Assisted customers by providing confirmations, answering questions and offering general information.
EDUCATION AND TRAINING
East Stroudsburg University