Tatiana Cheeseboro

Atlanta, GA, *****

ad28ej@r.postjobfree.com

Mid-level Customer Service Specialist with 5+ years of experience excelling customer services and resolving conflicts. Efficient professional recognized by peers for my effective critical thinking and leadership skills. Looking to apply my experience remotely with Customer Service and Telephone Etiquette at your company.

EXPERIENCE

Technical Advisor Aug 2023 – Present

Concentrix, Atlanta, GA

Fraud Specialist Feb 2023 – Aug 2023

Genpact, Atlanta, GA

Server Mar 2022 - Feb 2023

La Parilla, Fayetteville, GA

Ensured customers enjoyed their dining experience.

My duties included taking orders, serving food, cleaning and resetting tables, replenishing supplies, refilling glasses and solving customer complaints.

Cultivated warm relationships with regular customers. Greeted new customers, discussed specials and took drink orders.

Hostess Aug 2021 - Mar 2022

Xperience Sports bar & Lounge, Atlanta, GA

As Hostess I'm responsible for welcoming customers to a food service environment and ensuring that they are seated and receive attentive service. Duties include maintaining a waitlist of patrons during busy meal service, passing out menus and accepting phone calls.

Warehouse Worker Jun 2021 - Dec 2021

Amazon, Newnan, GA

As a warehouse worker my duties consisted of checking product quantity and quality, taking product orders, packing items, following safety protocols, labeling containers, and keeping my working area clean and organized. Prepared orders for shipment by systematically picking, packing and labeling merchandise. Worked safely around moving machinery.

Health Insurance Agent Aug 2020 - Jun 2021

Tranzact Insurance, Charlotte, NC

As a trained and licensed health insurance professional I helped sell health insurance policies to persons age 65+ by asking a series of questions to find their best fit. Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities. Helped consumers enroll in private and marketplace plans.

Technical Support Specialist Aug 2019 - Aug 2020

Conduent, Charlotte, NC

Answered questions about Apple products and services while providing world-class customer service, troubleshooting, and technical support. Apple relies on me to listen to customers and use my technical expertise, creativity, and passion to meet their needs.

Assisted customers in identifying issues and explained solutions to restore service and functionality. Explained technical information in clear terms to non-technical individuals to promote better understanding.

EDUCATION

High School Diploma May 2016

Richland One Charter Middle College, Richland